Customer Service Representative Jobs in Kings Mountain, NC

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 48 Jobs

PT Customer Service Leader

  • Belmont, NC (18 miles from Kings Mountain, NC)
  • 3 hours ago
  • Belmont, NC (18 miles from Kings Mountain, NC)
  • 3 hours ago

Category/Area of Expertise: Retail Operations Job Requisition: 236775 Address: USA-NC-Belmont-1438 Perfection Road Store Code: Store 00797 Front End (7215158) Food Lion has been providing an easy,...

Pharmacy Customer Service Associate

  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 13 hours ago
  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 13 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Rep(08878) - 956 South Point Rd

  • Belmont, NC (18 miles from Kings Mountain, NC)
  • 16 hours ago
  • Belmont, NC (18 miles from Kings Mountain, NC)
  • 16 hours ago

Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....

Customer Service Representative

  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 2 days ago
  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 2 days ago

Customer Service Representative Job Description The customer service representative is responsible for processing orders received by mail, telephone, fax or e-mail....

Cook - Customer Service

  • York, SC (20 miles from Kings Mountain, NC)
  • 2 days ago
  • York, SC (20 miles from Kings Mountain, NC)
  • 2 days ago

As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...

Customer Service/Inbound Sales Representative (On-Site)

  • High Shoals, NC (13 miles from Kings Mountain, NC)
  • 4 days ago
  • High Shoals, NC (13 miles from Kings Mountain, NC)
  • 4 days ago

Customer Service/Inbound Sales Representative (On-Site) Job Description The Customer Service/Inbound Sales Representative interfaces with customers via inbound calls, outbound calls, or through...

Store Customer Service Specialist (Zone)

  • Belmont, NC (18 miles from Kings Mountain, NC)
  • 8 days ago
  • Belmont, NC (18 miles from Kings Mountain, NC)
  • 8 days ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Medical Equipment Customer Service Representative

  • Lincolnton, NC (16 miles from Kings Mountain, NC)
  • 14 days ago
  • Lincolnton, NC (16 miles from Kings Mountain, NC)
  • 14 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

  • Mount Holly, NC (20 miles from Kings Mountain, NC)
  • 14 days ago
  • Mount Holly, NC (20 miles from Kings Mountain, NC)
  • 14 days ago

Customer Service Representative Elevate Textiles United States, North Carolina, Mount Holly 24 American Street (Show on map) Jun 16, 2025 Description This position requires the ability to (this is not...

Customer Service - Donor Support Technician

  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 21 days ago
  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 21 days ago

Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during...

Medical Screener - Reception Technician (Customer Service)

  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 21 days ago
  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 21 days ago

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. In compliance with...

Customer Service Representative

  • Dallas, NC (12 miles from Kings Mountain, NC)
  • 21 days ago
  • Dallas, NC (12 miles from Kings Mountain, NC)
  • 21 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Representative

  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 21 days ago
  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 21 days ago

General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Retail Customer Service Cashier

  • Blacksburg, SC (12 miles from Kings Mountain, NC)
  • 23 days ago
  • Blacksburg, SC (12 miles from Kings Mountain, NC)
  • 23 days ago

Req ID: 458842 Address: 116 Priester Road Blacksburg, SC, 29702 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...

FT Customer Service Leader

  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 23 days ago
  • Gastonia, NC (7 miles from Kings Mountain, NC)
  • 23 days ago

Category/Area of Expertise: Retail Operations Job Requisition: 370994 Address: USA-NC-Gastonia-3680 South New Hope Rd Store Code: Store 02669 Front End (7236299) Food Lion has been providing an...

Demographic Data for Kings Mountain, NC

Moving to Kings Mountain, NC? Find some basic demographic data about Kings Mountain, NC below.


Local
National
27,641
505
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

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Salary for Customer Service Representative Jobs in Kings Mountain, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Kings Mountain, NC offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Kings Mountain, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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