Customer Service Representative Jobs in Hickory, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(08946) - 530 Dudley Shoals Rd
- Granite Falls, NC (7 miles from Hickory, NC)
- 20 hours ago
- Granite Falls, NC (7 miles from Hickory, NC)
- 20 hours ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Customer Service Rep(05567) - 1563 E Union St
- Morganton, NC (21 miles from Hickory, NC)
- 1 day ago
- Morganton, NC (21 miles from Hickory, NC)
- 1 day ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Customer Service Rep(08986) - 2392 NC Hwy 10 West
- Newton, NC (10 miles from Hickory, NC)
- 1 day ago
- Newton, NC (10 miles from Hickory, NC)
- 1 day ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Representative, Customer Service
- Claremont, NC (11 miles from Hickory, NC)
- 1 day ago
- Claremont, NC (11 miles from Hickory, NC)
- 1 day ago
We are looking for outstanding Customer Service Representatives who thrive in a high-performance and high-reward environment to work with our team on-site (5 days a week) in Claremont, NC....
Customer Service/Inbound Sales Representative (On-Site)
- Hildebran, NC (6 miles from Hickory, NC)
- 2 days ago
- Hildebran, NC (6 miles from Hickory, NC)
- 2 days ago
Customer Service/Inbound Sales Representative (On-Site) Job Description The Customer Service/Inbound Sales Representative interfaces with customers via inbound calls, outbound calls, or through...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative
- Conover, NC (7 miles from Hickory, NC)
- 4 days ago
- Conover, NC (7 miles from Hickory, NC)
- 4 days ago
Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Conover, Nebraska, United States Of America Views:3 Our Customer Service Representatives ensure that customers' transactional...
Pharmacy Customer Service Associate
- Hudson, NC (8 miles from Hickory, NC)
- 4 days ago
- Hudson, NC (8 miles from Hickory, NC)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Airport Customer Services Representative/Line Technician Part Time
- Hickory, NC (3 miles from Hickory, NC)
- 5 days ago
- Hickory, NC (3 miles from Hickory, NC)
- 5 days ago
This position will be dual-trained as both an Airport Customer Service Representative and a Line Technician, and is expected to fill in where needed, sometimes with limited advanced notice....
We are seeking a friendly, motivated Customer Service Sales Associate to join one of our client's teams. This role is responsible for providing outstanding customer service, driving sales, and...
CUSTOMER SERVICE Representative
- Conover, NC (7 miles from Hickory, NC)
- 9 days ago
- Conover, NC (7 miles from Hickory, NC)
- 9 days ago
The key responsibilities of the customer service representative is to enter customer orders and invoices into company's system, correspond with customers on all product information and updates, communicate...
Customer Service Representative
- Granite Falls, NC (7 miles from Hickory, NC)
- 12 days ago
- Granite Falls, NC (7 miles from Hickory, NC)
- 12 days ago
We are looking to add a Customer Service Representative to our team at Club Canine! CORE RESPONSIBILITES (include but are not limited to): Supports Mission, Vision and Values of Destination Pet....
Medical Equipment Customer Service Representative
- Lincolnton, NC (21 miles from Hickory, NC)
- 12 days ago
- Lincolnton, NC (21 miles from Hickory, NC)
- 12 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
PT Custom Framer (No Experience Required) Strong Customer Service
- Hickory, NC
- 15 days ago
- Hickory, NC
- 15 days ago
Store - HICKORY, NC Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for. Provide a...
Demographic Data for Hickory, NC
Moving to Hickory, NC? Find some basic demographic data about Hickory, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Hickory, NC
Highest Education Level
Customer Service Representatives in Hickory, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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