Customer Service Representative Jobs in Greenville, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...
Federal Work Study (On-Campus) - Customer Service Specialists/Welcome Center Receptionists
- Greenville, NC
- 6 days ago
- Greenville, NC
- 6 days ago
Federal Work Study (On-Campus) - Customer Service Specialists/Welcome Center Receptionists East Carolina University, United States about 7 hours ago Location: Greenville, NORTH CAROLINA Deadline:...
PT Customer Service Leader - Office Assistant Posting Date: 04/20/2025 Location: Greenville, NC Category/Area of Expertise: Retail Operations Job Requisition: 20218 Address: USA-NC-Greenville-620...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
We are looking for an enthusiastic, highly motivated customer service representative to provide excellent customer satisfaction....
Customer Service Team Member - Greenville, NC (NC0109)
- Greenville, NC
- 8 days ago
- Greenville, NC
- 8 days ago
Job Details Job Location : Greenville, NC Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative (Loan Consultant I)
- Greenville, NC
- 13 days ago
- Greenville, NC
- 13 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Representative (Loan Consultant I)
- Greenville, NC
- 15 days ago
- Greenville, NC
- 15 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
- Greenville, NC
- 20 days ago
- Greenville, NC
- 20 days ago
Advertising Department: STUDENT INVOLVEMENT & LEADERSHIP Academic Term/Year: SUMMER 2025 Position Title: Self-Help Health Sciences Central Reservations Office Assistants / Student Customer Service...
Locally owned and operated Bakery At Nothing Bundt Cakes, we refer to our customer service representatives as Joy Creators!...
- Greenville, NC (7 miles from Greenville, NC)
- 24 days ago
- Greenville, NC (7 miles from Greenville, NC)
- 24 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to...
D365 CE (Sales, Marketing, Customer Service) Solution Architect - Managed Services
- Greenville, NC
- 25 days ago
- Greenville, NC
- 25 days ago
Job Description Responsibilities: Must be the single main D365 CE suite product point of contact. Must be able to own and balance 5-10 projects per week at a smaller capacity. Lead operation...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
Demographic Data for Greenville, NC
Moving to Greenville, NC? Find some basic demographic data about Greenville, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Greenville, NC
Highest Education Level
Customer Service Representatives in Greenville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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