Customer Service Representative Jobs in Gaston, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(06038) - 200 Market Dr.
- Emporia, VA (15 miles from Gaston, NC)
- 1 day ago
- Emporia, VA (15 miles from Gaston, NC)
- 1 day ago
Company Description Job Description The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a...
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 6 days ago
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 6 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439628 Address: USA-NC-Roanoke Rapids-2500 West 10Th St Store Code: Store 01086 Front End (7218642) Food Lion has been providing an...
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Retail Customer Service Cashier
- Skippers, VA (9 miles from Gaston, NC)
- 22 days ago
- Skippers, VA (9 miles from Gaston, NC)
- 22 days ago
Req ID: 459825 Address: 770 Moores Ferry Rd. Skippers, VA, 23879 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 30+ days ago
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 30+ days ago
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 30+ days ago
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 30+ days ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and experience great food....
- Lawrenceville, VA (15 miles from Gaston, NC)
- 45+ days ago
- Lawrenceville, VA (15 miles from Gaston, NC)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 364755 Address: USA-VA-Lawrenceville-Hwy 58 East/Brunswick Sq Store Code: Store 00474 Front End (7210996) Food Lion has been...
Customer Account Representative
- Emporia, VA (15 miles from Gaston, NC)
- 45+ days ago
- Emporia, VA (15 miles from Gaston, NC)
- 45+ days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Rep (Roanoke Rapids) - 200 E. 10th St.
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 45+ days ago
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 45+ days ago
Company Description Job Description Uphold Dominos standards of grooming, uniform, and appearance Promote pizza products, specials, and promotions Receive cross-training for preparing products and...
Team Member (Cook/Customer Service)
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 60+ days ago
- Roanoke Rapids, NC (6 miles from Gaston, NC)
- 60+ days ago
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling...
Demographic Data for Gaston, NC
Moving to Gaston, NC? Find some basic demographic data about Gaston, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Gaston, NC
Highest Education Level
Customer Service Representatives in Gaston, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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