Customer Service Representative Jobs in Franklin, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pharmacy Customer Service Associate
- Sylva, NC (18 miles from Franklin, NC)
- 6 days ago
- Sylva, NC (18 miles from Franklin, NC)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(07439) - 1336 E Main St
- Sylva, NC (18 miles from Franklin, NC)
- 7 days ago
- Sylva, NC (18 miles from Franklin, NC)
- 7 days ago
We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more?...
Customer Service Leader - Bryson City - 0648
- Bryson City, NC (22 miles from Franklin, NC)
- 8 days ago
- Bryson City, NC (22 miles from Franklin, NC)
- 8 days ago
The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST in 192 company-owned convenience and fuel retailing units....
- Bryson City, NC (22 miles from Franklin, NC)
- 10 days ago
- Bryson City, NC (22 miles from Franklin, NC)
- 10 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Store Customer Service Specialist
- Cashiers, NC (20 miles from Franklin, NC)
- 22 days ago
- Cashiers, NC (20 miles from Franklin, NC)
- 22 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Bryson City, NC (22 miles from Franklin, NC)
- 45+ days ago
- Bryson City, NC (22 miles from Franklin, NC)
- 45+ days ago
ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support....
We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more? Qualifications Additional Information...
- Hiawassee, GA (23 miles from Franklin, NC)
- 45+ days ago
- Hiawassee, GA (23 miles from Franklin, NC)
- 45+ days ago
Starting Pay: $14.00/hour As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends,...
- Sylva, NC (18 miles from Franklin, NC)
- 60+ days ago
- Sylva, NC (18 miles from Franklin, NC)
- 60+ days ago
Join the Mountain Credit Union team as a Full-Time Member Service Representative. This is an exciting opportunity to engage directly with our community, where your exceptional customer service...
Customer Care Representative (Onsite)
- Clayton, GA (18 miles from Franklin, NC)
- 60+ days ago
- Clayton, GA (18 miles from Franklin, NC)
- 60+ days ago
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global...
Customer Service Representative - Patient Registration
- Bryson City, NC (22 miles from Franklin, NC)
- 90+ days ago
- Bryson City, NC (22 miles from Franklin, NC)
- 90+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Rep(04146) - 101 S Main St
- Hiawassee, GA (23 miles from Franklin, NC)
- 90+ days ago
- Hiawassee, GA (23 miles from Franklin, NC)
- 90+ days ago
Company Description Job Description Title Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
- Clayton, GA (18 miles from Franklin, NC)
- 90+ days ago
- Clayton, GA (18 miles from Franklin, NC)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Franklin, NC
Moving to Franklin, NC? Find some basic demographic data about Franklin, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, NC
Highest Education Level
Customer Service Representatives in Franklin, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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