Customer Service Representative Jobs in Ferguson, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Hickory, NC (24 miles from Ferguson, NC)
- 15 hours ago
- Hickory, NC (24 miles from Ferguson, NC)
- 15 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Hickory, NC (24 miles from Ferguson, NC)
- 1 day ago
- Hickory, NC (24 miles from Ferguson, NC)
- 1 day ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Pharmacy Customer Service Associate
- Lenoir, NC (15 miles from Ferguson, NC)
- 2 days ago
- Lenoir, NC (15 miles from Ferguson, NC)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(08946) - 530 Dudley Shoals Rd
- Granite Falls, NC (19 miles from Ferguson, NC)
- 3 days ago
- Granite Falls, NC (19 miles from Ferguson, NC)
- 3 days ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Customer Service Rep(05569) - 3204 Springs Rd. NE
- Hickory, NC (24 miles from Ferguson, NC)
- 3 days ago
- Hickory, NC (24 miles from Ferguson, NC)
- 3 days ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Customer Service/Inbound Sales Representative (On-Site)
- Granite Falls, NC (19 miles from Ferguson, NC)
- 5 days ago
- Granite Falls, NC (19 miles from Ferguson, NC)
- 5 days ago
Customer Service/Inbound Sales Representative (On-Site) Job Description The Customer Service/Inbound Sales Representative interfaces with customers via inbound calls, outbound calls, or through...
Customer Account Representative
- Hickory, NC (24 miles from Ferguson, NC)
- 6 days ago
- Hickory, NC (24 miles from Ferguson, NC)
- 6 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
CUSTOMER SERVICE/Sales Associate
- Hickory, NC (24 miles from Ferguson, NC)
- 12 days ago
- Hickory, NC (24 miles from Ferguson, NC)
- 12 days ago
We are seeking a friendly, motivated Customer Service Sales Associate to join one of our client's teams. This role is responsible for providing outstanding customer service, driving sales, and...
Customer Service Representative
- Granite Falls, NC (19 miles from Ferguson, NC)
- 15 days ago
- Granite Falls, NC (19 miles from Ferguson, NC)
- 15 days ago
We are looking to add a Customer Service Representative to our team at Club Canine! CORE RESPONSIBILITES (include but are not limited to): Supports Mission, Vision and Values of Destination Pet....
Customer Service Delivery Driver
- Boone, NC (14 miles from Ferguson, NC)
- 17 days ago
- Boone, NC (14 miles from Ferguson, NC)
- 17 days ago
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
PT Custom Framer (No Experience Required) Strong Customer Service
- Hickory, NC (24 miles from Ferguson, NC)
- 18 days ago
- Hickory, NC (24 miles from Ferguson, NC)
- 18 days ago
Store - HICKORY, NC Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for. Provide a...
Customer Service Representative
- Hickory, NC (24 miles from Ferguson, NC)
- 18 days ago
- Hickory, NC (24 miles from Ferguson, NC)
- 18 days ago
Customer Service Representative Job Description The Customer Service Specialist is responsible for profitable, proactive aftermarket revenue generation through the Spare Part Sales business....
Customer Service Delivery Driver
- Boone, NC (14 miles from Ferguson, NC)
- 21 days ago
- Boone, NC (14 miles from Ferguson, NC)
- 21 days ago
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Customer Service Rep - N WILKESBORO, NC
- North Wilkesboro, NC (15 miles from Ferguson, NC)
- 22 days ago
- North Wilkesboro, NC (15 miles from Ferguson, NC)
- 22 days ago
Customer Service Rep - N WILKESBORO, NC Lincare Holdings United States, North Carolina, North Wilkesboro 530 West Park Circle (Show on map) Jun 06, 2025 This employee communicates with customers...
Customer Service Rep(05545) - 360 Wilkesboro Blvd SE
- Lenoir, NC (15 miles from Ferguson, NC)
- 30+ days ago
- Lenoir, NC (15 miles from Ferguson, NC)
- 30+ days ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Demographic Data for Ferguson, NC
Moving to Ferguson, NC? Find some basic demographic data about Ferguson, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Ferguson, NC
Highest Education Level
Customer Service Representatives in Ferguson, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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