Customer Service Representative Jobs in Cleveland, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Advance, NC (19 miles from Cleveland, NC)
- 1 day ago
- Advance, NC (19 miles from Cleveland, NC)
- 1 day ago
Category/Area of Expertise: Retail Operations Job Requisition: 425169 Address: USA-NC-Advance-Hwy 801 And 158 Store Code: Store 01359 Front End (7222228) Food Lion has been providing an easy,...
Customer Experience Representative
- Mooresville, NC (17 miles from Cleveland, NC)
- 2 days ago
- Mooresville, NC (17 miles from Cleveland, NC)
- 2 days ago
Become a member of the PACK! Objectives: Regularly and confidently manage a large volume of inbound and outbound communication, via ZenDesk, with comprehensive knowledge, compassion, and...
Client Service Specialist (Teller)
- Mocksville, NC (11 miles from Cleveland, NC)
- 2 days ago
- Mocksville, NC (11 miles from Cleveland, NC)
- 2 days ago
Scope Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and...
Pharmacy Customer Service Associate
- Salisbury, NC (14 miles from Cleveland, NC)
- 2 days ago
- Salisbury, NC (14 miles from Cleveland, NC)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Statesville, NC (13 miles from Cleveland, NC)
- 4 days ago
- Statesville, NC (13 miles from Cleveland, NC)
- 4 days ago
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
Retail Sales Associate / Customer Service
- Cornelius, NC (22 miles from Cleveland, NC)
- 5 days ago
- Cornelius, NC (22 miles from Cleveland, NC)
- 5 days ago
Overview If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales...
Customer Service Rep(08911) - 1357 Shearers Rd
- Mooresville, NC (17 miles from Cleveland, NC)
- 5 days ago
- Mooresville, NC (17 miles from Cleveland, NC)
- 5 days ago
Imagine yourself with a job withflexible hours, competitive pay, a fun environment, did we mentionflexible hours? We're already imagining you in that job, right now.We're imagining that because...
Representative, Customer Service
- Claremont, NC (24 miles from Cleveland, NC)
- 6 days ago
- Claremont, NC (24 miles from Cleveland, NC)
- 6 days ago
We are looking for outstanding Customer Service Representatives who thrive in a high-performance and high-reward environment to work with our team on-site (5 days a week) in Claremont, NC....
Customer Service/Inbound Sales Representative (On-Site)
- Catawba, NC (19 miles from Cleveland, NC)
- 7 days ago
- Catawba, NC (19 miles from Cleveland, NC)
- 7 days ago
Customer Service/Inbound Sales Representative (On-Site) Job Description The Customer Service/Inbound Sales Representative interfaces with customers via inbound calls, outbound calls, or through...
- Statesville, NC (13 miles from Cleveland, NC)
- 7 days ago
- Statesville, NC (13 miles from Cleveland, NC)
- 7 days ago
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Member Services Representative must possess all the basic essential knowledge...
U-Box Warehouse Worker/Customer Service (Fri, Sat, Sun, Mon)
- Cornelius, NC (22 miles from Cleveland, NC)
- 9 days ago
- Cornelius, NC (22 miles from Cleveland, NC)
- 9 days ago
Return to Job Search U-Box Warehouse Worker/Customer Service (Fri, Sat, Sun, Mon) U-Haul is looking for friendly, energetic and motivated individuals who enjoy interacting with customers and take...
- Clemmons, NC (24 miles from Cleveland, NC)
- 11 days ago
- Clemmons, NC (24 miles from Cleveland, NC)
- 11 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Bermuda Run, NC (19 miles from Cleveland, NC)
- 14 days ago
- Bermuda Run, NC (19 miles from Cleveland, NC)
- 14 days ago
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
- Kannapolis, NC (18 miles from Cleveland, NC)
- 15 days ago
- Kannapolis, NC (18 miles from Cleveland, NC)
- 15 days ago
Hiring Range: $17.74 - $20.40 hourly ;$36,895.63 - $42.429.82 annually Open until filled JOB SUMMARY The Customer Service Advocate performs responsible routine tasks in responding to a variety of...
Sr Customer Service Representative
- Salisbury, NC (14 miles from Cleveland, NC)
- 16 days ago
- Salisbury, NC (14 miles from Cleveland, NC)
- 16 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Demographic Data for Cleveland, NC
Moving to Cleveland, NC? Find some basic demographic data about Cleveland, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Cleveland, NC
Highest Education Level
Customer Service Representatives in Cleveland, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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