Customer Service Representative Jobs in Apex, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - FT
- Raleigh, NC (16 miles from Apex, NC)
- 5 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 5 days ago
$14.00/hourShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored,...
Aviation Front Desk Customer Service Representative Full Time Job
- Morrisville, NC (11 miles from Apex, NC)
- 3 hours ago
- Morrisville, NC (11 miles from Apex, NC)
- 3 hours ago
If so, this Front Desk Customer Service Representative position with Atlantic Aviation at RDU in Morrisville, NC may be perfect for you!...
Customer Service Associate Job Fuquay-Varina, NC
- Fuquay Varina, NC (12 miles from Apex, NC)
- 3 hours ago
- Fuquay Varina, NC (12 miles from Apex, NC)
- 3 hours ago
Apply Now Why Youll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 7510...
Lead Director, Meritain Customer Service
- Raleigh, NC (16 miles from Apex, NC)
- 9 hours ago
- Raleigh, NC (16 miles from Apex, NC)
- 9 hours ago
center experience, with a proven track record of developing and executing customer service strategies that improve customer satisfaction and operational efficiency. 5 + years' management and leadership...
Japanese Customer Service Senior Representative Remote
- Raleigh, NC (16 miles from Apex, NC)
- 9 hours ago
- Raleigh, NC (16 miles from Apex, NC)
- 9 hours ago
. + 1+ years of customer service experience analyzing and solving customer problems required, call center experience a PLUS Intermediate proficiency in Microsoft Office Suite; high level capacity to...
Remote Work- Sanford, NC (20 miles from Apex, NC)
- 11 hours ago
- Sanford, NC (20 miles from Apex, NC)
- 11 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Restaurant Customer Service Team Member
- Raleigh, NC (16 miles from Apex, NC)
- 13 hours ago
- Raleigh, NC (16 miles from Apex, NC)
- 13 hours ago
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Customer Service Representative / CSR
- Sanford, NC (20 miles from Apex, NC)
- 13 hours ago
- Sanford, NC (20 miles from Apex, NC)
- 13 hours ago
Comfort First Heating & Cooling of Sanford, NC is seeking an enthusiastic, organized, and detail-oriented full-time Customer Service Representative / CSR to provide maximum customer service, accurately...
Lead NA Customer Experience Representative
- Cary, NC (8 miles from Apex, NC)
- 13 hours ago
- Cary, NC (8 miles from Apex, NC)
- 13 hours ago
Details: Job Title: Lead NA Customer Experience Representative Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: Up to $125,000 - $150,000/salary DoE...
Customer Service Representative
- Raleigh, NC (16 miles from Apex, NC)
- 20 hours ago
- Raleigh, NC (16 miles from Apex, NC)
- 20 hours ago
Job ID Number R5250 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Customer Service Representative ready to take us to the next level!...
Bilingual Customer Service Specialist (Spanish)
- Durham, NC (19 miles from Apex, NC)
- 20 hours ago
- Durham, NC (19 miles from Apex, NC)
- 20 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Member Service Representative (Teller)/Receptionist
- Raleigh, NC (16 miles from Apex, NC)
- 20 hours ago
- Raleigh, NC (16 miles from Apex, NC)
- 20 hours ago
TowneBank has a culture that: Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for...
Pharmacy Customer Service Associate
- Sanford, NC (20 miles from Apex, NC)
- 20 hours ago
- Sanford, NC (20 miles from Apex, NC)
- 20 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Raleigh, NC (16 miles from Apex, NC)
- 23 hours ago
- Raleigh, NC (16 miles from Apex, NC)
- 23 hours ago
Customer Service Specialist Expected Hiring Range: $37,865 to $47,479 The Raleigh Housing Authority team is recruiting for a few new members eager to make a difference in their community. If you...
- Raleigh, NC (16 miles from Apex, NC)
- 1 day ago
- Raleigh, NC (16 miles from Apex, NC)
- 1 day ago
Prior Call Center experience is highly preferred....
Demographic Data for Apex, NC
Moving to Apex, NC? Find some basic demographic data about Apex, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Apex, NC
Highest Education Level
Customer Service Representatives in Apex, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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