Customer Service Representative Jobs in Tonawanda, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- East Amherst, NY (9 miles from Tonawanda, NY)
- 3 hours ago
- East Amherst, NY (9 miles from Tonawanda, NY)
- 3 hours ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Customer Experience Representative, AWS
- Buffalo, NY (6 miles from Tonawanda, NY)
- 11 hours ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 11 hours ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Customer Service Representative
- East Aurora, NY (21 miles from Tonawanda, NY)
- 1 day ago
- East Aurora, NY (21 miles from Tonawanda, NY)
- 1 day ago
Job Title: Fulfillment Coordinator (Temporary Up to 8 Months) Job Summary: We are seeking a highly organized and proactive Fulfillment Coordinator to join our Customer Service team on a temporary...
Customer Service Representative
- East Aurora, NY (21 miles from Tonawanda, NY)
- 1 day ago
- East Aurora, NY (21 miles from Tonawanda, NY)
- 1 day ago
MATJP00004184 Customer Service Representative Location : 636 Girard Avenue, East Aurora, NY 14052 Duration : 8 Months+ Pay rate : $24.75/hr 2 Positions OUR IMPACT: The Customer Service Team functions...
- East Amherst, NY (9 miles from Tonawanda, NY)
- 2 days ago
- East Amherst, NY (9 miles from Tonawanda, NY)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Automotive Customer Service Advisor
- West Seneca, NY (8 miles from Tonawanda, NY)
- 2 days ago
- West Seneca, NY (8 miles from Tonawanda, NY)
- 2 days ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Pharmacy Customer Service Associate
- Depew, NY (11 miles from Tonawanda, NY)
- 3 days ago
- Depew, NY (11 miles from Tonawanda, NY)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Telephone Customer Service Rep
- Getzville, NY (6 miles from Tonawanda, NY)
- 4 days ago
- Getzville, NY (6 miles from Tonawanda, NY)
- 4 days ago
We are currently seeking several Customer Service Representative for an international company that operates within the transportation industry....
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Now Hiring: Flower Shop Assistant (Entry-Level) / Customer Service
- Buffalo, NY (6 miles from Tonawanda, NY)
- 4 days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 4 days ago
Now Hiring: Flower Shop Assistant (Entry-Level) Location: Downtown | Vibes: Fresh, Fast, and Floral Love flowers? Good with people? Weve got the perfect gig for you. We're a busy, city-based...
Customer Account Representative
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Bilingual Energy Customer Support Specialist
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
center experience with a proven record of excellent customer service Strong active-listening and verbal-communication skills, with an ability to empathize with the customer Proven ability to effectively...
Energy Customer Support Specialist
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
center experience with a proven record of excellent customer service Strong active-listening and verbal-communication skills, with an ability to empathize with the customer Proven ability to effectively...
- Lancaster, NY (14 miles from Tonawanda, NY)
- 5 days ago
- Lancaster, NY (14 miles from Tonawanda, NY)
- 5 days ago
About the Role: The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry....
Customer Experience Representative - Microsoft
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Demographic Data for Tonawanda, NY
Moving to Tonawanda, NY? Find some basic demographic data about Tonawanda, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Tonawanda, NY
Highest Education Level
Customer Service Representatives in Tonawanda, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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