Customer Service Representative Jobs in Dover, NH

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 76 Jobs

Customer Service Representative

  • Portsmouth, NH (9 miles from Dover, NH)
  • 9 hours ago
  • Portsmouth, NH (9 miles from Dover, NH)
  • 9 hours ago

WIN Waste Innovations is looking for a Customer Care Agent. They will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and...

Customer Service Representative II

  • Portsmouth, NH (9 miles from Dover, NH)
  • 10 hours ago
  • Portsmouth, NH (9 miles from Dover, NH)
  • 10 hours ago

Who Were Looking For: As a key member of the Supply Chain Operations Team, t he Customer Service Representative II will focus and specialize in responding, resolving, and supporting external or internal...

Part Time Customer Service and Sales Associate

  • North Hampton, NH (14 miles from Dover, NH)
  • 18 hours ago
  • North Hampton, NH (14 miles from Dover, NH)
  • 18 hours ago

The Part Time Customer Service & Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to...

Customer Service Associate

  • East Hampstead, NH (23 miles from Dover, NH)
  • 2 days ago
  • East Hampstead, NH (23 miles from Dover, NH)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Springvale, ME (19 miles from Dover, NH)
  • 2 days ago
  • Springvale, ME (19 miles from Dover, NH)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Newington, NH (9 miles from Dover, NH)
  • 3 days ago
  • Newington, NH (9 miles from Dover, NH)
  • 3 days ago

Customer Service Representative Full Time Customer Service Rep Newington, NH, US 3 days ago Requisition ID: 3022 Customer Service Representative The primary job for a receptionist is to exceed our client's...

Customer Service Associate II

  • Salisbury, MA (23 miles from Dover, NH)
  • 3 days ago
  • Salisbury, MA (23 miles from Dover, NH)
  • 3 days ago

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

  • Portsmouth, NH (9 miles from Dover, NH)
  • 4 days ago
  • Portsmouth, NH (9 miles from Dover, NH)
  • 4 days ago

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...

Customer Service Rep(03010) - 974 Main Street

  • Sanford, ME (16 miles from Dover, NH)
  • 4 days ago
  • Sanford, ME (16 miles from Dover, NH)
  • 4 days ago

Company Description Job Description Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza...

PT Customer Service Leader

  • Portsmouth, NH (9 miles from Dover, NH)
  • 4 days ago
  • Portsmouth, NH (9 miles from Dover, NH)
  • 4 days ago

Category/Area of Expertise: Retail Operations Job Requisition: 449044 Address: USA-NH-Portsmouth-800 Islington Street Store Code: Store 08149 Front End (5151629) Hannaford Supermarkets started out...

Automotive Customer Service Advisor

  • Portsmouth, NH (9 miles from Dover, NH)
  • 6 days ago
  • Portsmouth, NH (9 miles from Dover, NH)
  • 6 days ago

Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...

PT Customer Service Associate

  • Wells, ME (16 miles from Dover, NH)
  • 6 days ago
  • Wells, ME (16 miles from Dover, NH)
  • 6 days ago

Category/Area of Expertise: Retail Operations Job Requisition: 448866 Address: USA-ME-Wells-107 Wells Plaza Store Code: Store 08389 Front End (5151770) Hannaford Supermarkets started out as a...

PT Sales Associate Cashier

  • Wells, ME (16 miles from Dover, NH)
  • 6 days ago
  • Wells, ME (16 miles from Dover, NH)
  • 6 days ago

Category/Area of Expertise: Retail Operations Job Requisition: 448851 Address: USA-ME-Wells-107 Wells Plaza Store Code: Store 08389 Front End (5151770) Hannaford Supermarkets started out as a...

Customer Service Associate I

  • North Hampton, NH (14 miles from Dover, NH)
  • 6 days ago
  • North Hampton, NH (14 miles from Dover, NH)
  • 6 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Pittsfield, NH (22 miles from Dover, NH)
  • 6 days ago
  • Pittsfield, NH (22 miles from Dover, NH)
  • 6 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Demographic Data for Dover, NH

Moving to Dover, NH? Find some basic demographic data about Dover, NH below.


Local
National
32,800
924
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Dover, NH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Dover, NH offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Dover, NH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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