Customer Service Representative Jobs in Fredericton, NB
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store 6002311: 361 Main St, Fredericton, New Brunswick E3A 1E7 Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedules Large, stable employer Opportunities...
Store 6002007: 181 King Street, Fredericton, New Brunswick E3B 1C8 Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedules Large, stable employer Opportunities...
Overnight Customer Service Representative
- Waasis, NB (8 miles from Fredericton, NB)
- 3 days ago
- Waasis, NB (8 miles from Fredericton, NB)
- 3 days ago
Store 6002012: 415 Nevers Road, Waasis, New Brunswick E3B 9E1 Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedules Large, stable employer Opportunities...
Lead Customer Service Representative
- Waasis, NB (8 miles from Fredericton, NB)
- 3 days ago
- Waasis, NB (8 miles from Fredericton, NB)
- 3 days ago
Store 6002012: 415 Nevers Road, Waasis, New Brunswick E3B 9E1 Lead Customer Service Representative As a Lead Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance...
Client Service Representative - Part-time (15hrs/weekly)
- Fredericton, NB
- 12 days ago
- Fredericton, NB
- 12 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Wage: $16.00 per hour Job Description: The part time Sales and Service Associate consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative(Part-Time)
- Hanwell, NB (6 miles from Fredericton, NB)
- 90+ days ago
- Hanwell, NB (6 miles from Fredericton, NB)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Fredericton, NB
Highest Education Level
Customer Service Representatives in Fredericton, NB offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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