Customer Service Representative Jobs in Helena, MT
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
MSF Medical Customer Service Liaison
- Montana State Fund
- Helena, MT
- 20 hours ago
- Helena, MT
- 20 hours ago
Medical Customer Service Liaison Customer Service Helena, MT ID: 101 Full-Time/Regular This posting is scheduled to close on June 11, 2026. If a sufficient number of qualified applications are...
In PersonThis posting is scheduled to close on June 11, 2026. If a sufficient number of qualified applications are received, this posting may close early. Apply today! Applications will not be accepted...
In PersonPOSITION SUMMARY: The Customer Care Specialist is a customer experience subject matter expert, and with general direction and supervisor oversight, as well as in-depth knowledge of Company...
In PersonThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonPOSITION SUMMARY: The Customer Care Specialist is a customer experience subject matter expert, and with general direction and supervisor oversight, as well as in-depth knowledge of Company...
In Person- Convoy Supply Construction Materials
- Helena, MT
- 28 days ago
- Helena, MT
- 28 days ago
Customer Service Specialist Join Our Team at Convoy - Where Your Career Builds as Strong as Our Materials! Founded in 1972, Convoy is North America's trusted distributor of top-tier construction...
In PersonThe Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall...
In PersonPosition Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
In PersonCustomer Service Representative
- Pye-Barker Fire & Safety, LLC
- Helena, MT
- 30+ days ago
- Helena, MT
- 30+ days ago
The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints....
In PersonBlood Collection Staff- Customer Service
- American Red Cross
- Helena, MT
- 30+ days ago
- Helena, MT
- 30+ days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
In PersonWeekly Earnings - Remote Customer Service, Set Your Own Hours (1099)
- Omni Interactions
- Helena, MT
- 45+ days ago
- Helena, MT
- 45+ days ago
This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts. Omni...
RemoteCustomer Service Representative
- Skyservice Business Aviation
- Helena, MT
- 60+ days ago
- Helena, MT
- 60+ days ago
SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and...
In Person$15.00 Customer Service Rep(07004) - 700 N Last Chance Gulch
- Domino's Pizza
- Helena, MT
- 90+ days ago
- Helena, MT
- 90+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
In PersonDemographic Data for Helena, MT
Moving to Helena, MT? Find some basic demographic data about Helena, MT below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Helena, MT
Highest Education Level
Customer Service Representatives in Helena, MT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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