Customer Service Representative Jobs in Helena, MT
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Description Join the Sportsman's Warehouse Team! Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the...
Were hiring immediately for a Customer Service Representative at the Helena Regional Airport!...
Customer Care/Call Center Customer Care Specialist - Inbound Inter
- Helena, MT
- 2 days ago
- Helena, MT
- 2 days ago
, Contract Position Overview Join Conduent as a Customer Service Representative – Member Support and help provide crucial support to Montana Medicaid members....
CUSTOMER SERVICE SPECIALIST Join Our Team at Convoy - Where Your Career Builds as Strong as Our Materials! Founded in 1972, Convoy is North America's trusted distributor of top-tier construction...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
The Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall...
Office Superhero (Customer Service Rep) Job Description: Are you ready to don your cape and save the day? We're on the lookout for an Office Superhero to be the main contact for our bustling...
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Boulder, MT (22 miles from Helena, MT)
- 6 days ago
- Boulder, MT (22 miles from Helena, MT)
- 6 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Essential Functions & Key Areas of Responsibility Respond to all inbound phone, email and chat inquiries. Provide technical support and troubleshoot the Bank's digital products. Utilize listening,...
Customer Care/Call Center Customer Care Specialist
- East Helena, MT (14 miles from Helena, MT)
- 10 days ago
- East Helena, MT (14 miles from Helena, MT)
- 10 days ago
Customer Care/Call Center ^ Customer Care Specialist - Inbound ^ Inter BCforward is currently seeking a highly motivated Customer Care/Call Center in Helena, MT 59602 Job Title: Customer Care/Call...
Customer Service Engineer (ESOM - Major Activation)
- Fort Harrison, MT (6 miles from Helena, MT)
- 10 days ago
- Fort Harrison, MT (6 miles from Helena, MT)
- 10 days ago
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our...
Customer Service Representative - Full-Time Customer Service Representative - Full-Time
- Helena, MT
- 12 days ago
- Helena, MT
- 12 days ago
Customer Service Representative - Full-Time Enterprise Mobility 3.3 ( ) Helena, MT Why you should apply for a job to Enterprise Mobility : 61% say women are treated fairly and equally to men 65% say...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Demographic Data for Helena, MT
Moving to Helena, MT? Find some basic demographic data about Helena, MT below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Helena, MT
Highest Education Level
Customer Service Representatives in Helena, MT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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