Customer Service Representative Jobs in Billings, MT
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Billings, MT
- 12 days ago
- Billings, MT
- 12 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonAutomotive Customer Service Representative / Shuttle Driver Weekends Off Billings
- Christian Brother Automotive
- Billings, MT
- 12 days ago
- Billings, MT
- 12 days ago
Service Representative / Shuttle Driver Location: 1525 Zimmerman Trail, Billings, MT 59102 Job Overview: As an Automotive Customer Service Representative / Shuttle Driver with Christian Brothers Automotive...
In PersonCredit Card Customer Support Specialist
- Stockman Bank
- Billings, MT
- 16 days ago
- Billings, MT
- 16 days ago
Position General Responsibilities : As a credit card customer support specialist, this position is important to the overall customer service and operations for Stockman Bank’s entire credit card...
In PersonTeam members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning...
In PersonCustomer Service Rep(07006) 851 Shiloh Crossing Blvd., Suites 1 & 2
- Domino's Franchise
- Billings, MT
- 22 days ago
- Billings, MT
- 22 days ago
Customer Service Rep(07006) 851 Shiloh Crossing Blvd., Suites 1 & 2 Domino's Franchise - 3.4 Billings, MT Job Details Full-time 15 hours ago Qualifications Computer operation Counting cash Data...
In PersonCustomer Experience Specialist
- Pye-Barker Fire & Safety
- Billings, MT
- 30+ days ago
- Billings, MT
- 30+ days ago
The Customer Service Representative will interact with the companys customers by addressing inquiries and resolving complaints....
In PersonThe Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall...
In PersonBilingual (English/Spanish) Customer Service Representative
- SALUDOS HISPANOS
- Billings, MT
- 30+ days ago
- Billings, MT
- 30+ days ago
Bilingual (English/Spanish) Customer Service Representative Ag Worker Health & Services Job Category Customer Service Overview Description Customer Service Representative Full Time Hourly: Non-Exempt...
In PersonPosition Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
In PersonCustomer Service Rep(07007) - 904 Main St
- Domino's Pizza
- Billings, MT
- 90+ days ago
- Billings, MT
- 90+ days ago
Company Description Job Description Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties. Must be...
In PersonAirport Agent - Ramp and Customer Service
- ENVOY AIR INC.
- Billings, MT
- 90+ days ago
- Billings, MT
- 90+ days ago
Overview Come and work for Envoy Air, an American Airlines Group Company, at BIL and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...
In PersonResponsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment...
In Person Full TimeDemographic Data for Billings, MT
Moving to Billings, MT? Find some basic demographic data about Billings, MT below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Billings, MT
Highest Education Level
Customer Service Representatives in Billings, MT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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