Customer Service Representative Jobs in Union City, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Cashier
- Sherwood, MI (6 miles from Union City, MI)
- 9 days ago
- Sherwood, MI (6 miles from Union City, MI)
- 9 days ago
Req ID: 459613 Address: 3443 W. Maumee Street Angola, IN, 46703 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Service Support Specialist (Iris)
- Sturgis, MI (22 miles from Union City, MI)
- 3 days ago
- Sturgis, MI (22 miles from Union City, MI)
- 3 days ago
RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties: Creates, completes, updates, and reviews employee and client records (PR, CS)...
Customer Assistance Representative- Coldwater/Sturgis
- Coldwater, MI (11 miles from Union City, MI)
- 4 days ago
- Coldwater, MI (11 miles from Union City, MI)
- 4 days ago
Overview Get on the fast track to a more rewarding career with Enterprise Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a...
Branch Customer Service- Battle Creek, MI
- Battle Creek, MI (16 miles from Union City, MI)
- 5 days ago
- Battle Creek, MI (16 miles from Union City, MI)
- 5 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Retail Customer Service Specialist
- Portage, MI (24 miles from Union City, MI)
- 5 days ago
- Portage, MI (24 miles from Union City, MI)
- 5 days ago
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Customer Service Maintenance Technician
- Montgomery, MI (21 miles from Union City, MI)
- 6 days ago
- Montgomery, MI (21 miles from Union City, MI)
- 6 days ago
Position Overview: We are seeking a Customer Service Maintenance Technician who will be responsible for safely installing, maintaining, inspecting, and removing all types of liquid and/or gaseous...
Automotive Customer Service Advisor
- Portage, MI (24 miles from Union City, MI)
- 8 days ago
- Portage, MI (24 miles from Union City, MI)
- 8 days ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Bilingual Customer Service Support Specialist (OH)
- Sturgis, MI (22 miles from Union City, MI)
- 12 days ago
- Sturgis, MI (22 miles from Union City, MI)
- 12 days ago
Bilingual Customer Service Support Specialist (OH) 3.8 3.8 out of 5 stars Sturgis, MI 49091 RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS)...
Customer Service Rep(01295) - 2545 Capital Ave
- Battle Creek, MI (16 miles from Union City, MI)
- 25 days ago
- Battle Creek, MI (16 miles from Union City, MI)
- 25 days ago
Company Description Job Description Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a...
Bilingual Spanish Required Customer Service Representative - Video Banking
- Portage, MI (24 miles from Union City, MI)
- 30+ days ago
- Portage, MI (24 miles from Union City, MI)
- 30+ days ago
As a Customer Service Representative in a Video Banking Center within PNC's Customer Care Center organization, you will be based on site in Portage, MI....
Customer Experience Representative
- Galesburg, MI (21 miles from Union City, MI)
- 30+ days ago
- Galesburg, MI (21 miles from Union City, MI)
- 30+ days ago
A company in the greater Kalamazoo area is looking for a customer Experience representative. This person will be responsible for assisting truck dealer technicians and parts counter employees with...
Customer Service Rep(01222) - 912 W Michigan Ave
- Marshall, MI (16 miles from Union City, MI)
- 30+ days ago
- Marshall, MI (16 miles from Union City, MI)
- 30+ days ago
Company Description Job Description Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a...
- Sturgis, MI (22 miles from Union City, MI)
- 45+ days ago
- Sturgis, MI (22 miles from Union City, MI)
- 45+ days ago
Job Summary: Under general supervision but acting according to established policies and procedures. Provides high quality customer service to clients via telephone, responding to both internal and...
- Battle Creek, MI (16 miles from Union City, MI)
- 45+ days ago
- Battle Creek, MI (16 miles from Union City, MI)
- 45+ days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Associate
- Portage, MI (24 miles from Union City, MI)
- 45+ days ago
- Portage, MI (24 miles from Union City, MI)
- 45+ days ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Demographic Data for Union City, MI
Moving to Union City, MI? Find some basic demographic data about Union City, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Union City, MI
Highest Education Level
Customer Service Representatives in Union City, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »