Customer Service Representative Jobs in Troy, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (19 miles from Troy, MI)
- 14 days ago
- Saturn Printing
- Livonia, MI (19 miles from Troy, MI)
- 14 days ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
Customer Service Representative - PT
- Detroit, MI (18 miles from Troy, MI)
- 6 days ago
- Detroit, MI (18 miles from Troy, MI)
- 6 days ago
$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative - FT
- Detroit, MI (18 miles from Troy, MI)
- 13 days ago
- Detroit, MI (18 miles from Troy, MI)
- 13 days ago
$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Support Representative
- Ferndale, MI (10 miles from Troy, MI)
- moments ago
- Ferndale, MI (10 miles from Troy, MI)
- moments ago
Overview: We are currently seeking Customer Support Representatives to assist our team in placing orders, providing status updates & ETAs, and assisting our customers with any questions or...
Onsite Client Service Specialist
- Highland Park, MI (13 miles from Troy, MI)
- 1 hour ago
- Highland Park, MI (13 miles from Troy, MI)
- 1 hour ago
OVERVIEW The Client Service Specialist is responsible for routing materials and facilitating approvals across various departments within Dialog Direct, a Qualfon company. In addition, the...
Security Officer - Headquarters - Customer Service
- Detroit, MI (18 miles from Troy, MI)
- 5 hours ago
- Detroit, MI (18 miles from Troy, MI)
- 5 hours ago
Overview Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and...
Customer Service Representative
- Southfield, MI (10 miles from Troy, MI)
- 8 hours ago
- Southfield, MI (10 miles from Troy, MI)
- 8 hours ago
We're looking for a dynamic Customer Service Representative to join our remote team based out of Auburn Hills, MI and engage individual served and the general public in a welcoming, hopeful, empathetic...
At KellyConnect, we are dedicated to providing an exceptional customer experience that goes beyond the ordinary. We believe in the power of personalized service, and our mission is to ensure that...
CX Representative (Luxury Customer Service)
- Warren, MI (10 miles from Troy, MI)
- 10 hours ago
- Warren, MI (10 miles from Troy, MI)
- 10 hours ago
Luxury Universal Advisor Long-term Opportunity within the Automotive Customer Service field. Apply today and read below for more information. Location of Training: Warren, MI Training: Hybrid...
- Southfield, MI (10 miles from Troy, MI)
- 20 hours ago
- Southfield, MI (10 miles from Troy, MI)
- 20 hours ago
SGS Technologie is looking for Retirement Plan Services Associate to work with direct client at Southfield, MI Retirement Plan Services Associate Contract - W2 Hybrid Southfield, MI Job...
Customer Service Representative (Travel Enthusiast) - On-Site
- Farmington Hills, MI (14 miles from Troy, MI)
- 1 day ago
- Farmington Hills, MI (14 miles from Troy, MI)
- 1 day ago
Job Title: Customer Service Representative (Travel Enthusiast) - On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet...
External Job Title: Customer Service Representative (2nd Shift 2PM-10:30PM) Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be available for a two...
Zone Bilingual Customer Service Specialist (Spanish)
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Sales Associate - Detroit, MI - Sports Medicine
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Work Flexibility: Field-based The company Stryker is one of the worlds leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company...
Customer Service & Retail Front Desk Associate - Store #328 - 1803 N Wayne Rd
- Westland, MI (22 miles from Troy, MI)
- 1 day ago
- Westland, MI (22 miles from Troy, MI)
- 1 day ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Troy, MI
Highest Education Level
Customer Service Representatives in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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