Customer Service Representative Jobs in Sturgis, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Union City, MI (22 miles from Sturgis, MI)
- 2 days ago
- Union City, MI (22 miles from Sturgis, MI)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
BMV Customer Service Representative 2
- Lagrange, IN (14 miles from Sturgis, MI)
- 4 days ago
- Lagrange, IN (14 miles from Sturgis, MI)
- 4 days ago
Substitute for Customer Service Representatives as needed....
RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties: Creates, completes, updates, and reviews employee and client records (PR, CS)...
Customer Assistance Representative- Coldwater/Sturgis
- Coldwater, MI (20 miles from Sturgis, MI)
- 7 days ago
- Coldwater, MI (20 miles from Sturgis, MI)
- 7 days ago
Overview Get on the fast track to a more rewarding career with Enterprise Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a...
Retail Customer Service/Cashier
- Shipshewana, IN (13 miles from Sturgis, MI)
- 12 days ago
- Shipshewana, IN (13 miles from Sturgis, MI)
- 12 days ago
Req ID: 459613 Address: 3443 W. Maumee Street Angola, IN, 46703 Benefits:. Fuel Your Growth with Love's - company funded tuition assistance program. Paid Time Off. Flexible Scheduling. 401(k) -...
- Three Rivers, MI (13 miles from Sturgis, MI)
- 90+ days ago
- Three Rivers, MI (13 miles from Sturgis, MI)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Sturgis, MI
Moving to Sturgis, MI? Find some basic demographic data about Sturgis, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Sturgis, MI
Highest Education Level
Customer Service Representatives in Sturgis, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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