Customer Service Representative Jobs in Sterling Heights, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (20 miles from Sterling Heights, MI)
- 14 days ago
- Saturn Printing
- Livonia, MI (20 miles from Sterling Heights, MI)
- 14 days ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
Customer Service Representative - PT
- Detroit, MI (15 miles from Sterling Heights, MI)
- 7 days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 7 days ago
$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative - FT
- Detroit, MI (15 miles from Sterling Heights, MI)
- 13 days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 13 days ago
$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Storage Customer Service Representative
- Washington, MI (12 miles from Sterling Heights, MI)
- 2 hours ago
- Washington, MI (12 miles from Sterling Heights, MI)
- 2 hours ago
U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative....
Remote Customer Service Representative - Facility Maintenance Services
- Detroit, MI (15 miles from Sterling Heights, MI)
- 11 hours ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 11 hours ago
Remote Customer Service Representative - Facility Maintenance Services EOE StatementWe are an equal employment opportunity employer....
Remote WorkZone Bilingual Customer Service Specialist (Spanish)
- Detroit, MI (15 miles from Sterling Heights, MI)
- 11 hours ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 11 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Chesterfield, MI (15 miles from Sterling Heights, MI)
- 12 hours ago
- Chesterfield, MI (15 miles from Sterling Heights, MI)
- 12 hours ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Customer Service Representative
- Detroit, MI (15 miles from Sterling Heights, MI)
- 12 hours ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 12 hours ago
What Will Make You Stand Out : Customer call center experience. All items listed above are illustrative and not comprehensive....
Remote WorkCustomer Service Associate - Temporary
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 13 hours ago
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Support Representative
- Ferndale, MI (8 miles from Sterling Heights, MI)
- 15 hours ago
- Ferndale, MI (8 miles from Sterling Heights, MI)
- 15 hours ago
Overview: We are currently seeking Customer Support Representatives to assist our team in placing orders, providing status updates & ETAs, and assisting our customers with any questions or...
Onsite Client Service Specialist
- Highland Park, MI (10 miles from Sterling Heights, MI)
- 15 hours ago
- Highland Park, MI (10 miles from Sterling Heights, MI)
- 15 hours ago
OVERVIEW The Client Service Specialist is responsible for routing materials and facilitating approvals across various departments within Dialog Direct, a Qualfon company. In addition, the...
Security Officer - Headquarters - Customer Service
- Detroit, MI (15 miles from Sterling Heights, MI)
- 20 hours ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 20 hours ago
Overview Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and...
Customer Service Representative
- Southfield, MI (12 miles from Sterling Heights, MI)
- 23 hours ago
- Southfield, MI (12 miles from Sterling Heights, MI)
- 23 hours ago
We're looking for a dynamic Customer Service Representative to join our remote team based out of Auburn Hills, MI and engage individual served and the general public in a welcoming, hopeful, empathetic...
Customer Service-Video Support
- Troy, MI (5 miles from Sterling Heights, MI)
- 23 hours ago
- Troy, MI (5 miles from Sterling Heights, MI)
- 23 hours ago
At KellyConnect, we are dedicated to providing an exceptional customer experience that goes beyond the ordinary. We believe in the power of personalized service, and our mission is to ensure that...
CX Representative (Luxury Customer Service)
- Warren, MI (5 miles from Sterling Heights, MI)
- 1 day ago
- Warren, MI (5 miles from Sterling Heights, MI)
- 1 day ago
Luxury Universal Advisor Long-term Opportunity within the Automotive Customer Service field. Apply today and read below for more information. Location of Training: Warren, MI Training: Hybrid...
Demographic Data for Sterling Heights, MI
Moving to Sterling Heights, MI? Find some basic demographic data about Sterling Heights, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Sterling Heights, MI
Highest Education Level
Customer Service Representatives in Sterling Heights, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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