Customer Service Representative Jobs in Shelbyville, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(01053) - 6159 Kalamazoo Ave SE Ste A
- Kentwood, MI (19 miles from Shelbyville, MI)
- 2 days ago
- Kentwood, MI (19 miles from Shelbyville, MI)
- 2 days ago
Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a friendly, energetic, and customer-focused...
Customer Service & E-Commerce Supervisor - Part Time
- Kentwood, MI (19 miles from Shelbyville, MI)
- 2 days ago
- Kentwood, MI (19 miles from Shelbyville, MI)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Representative - Patient Registration
- Kalamazoo, MI (22 miles from Shelbyville, MI)
- 2 days ago
- Kalamazoo, MI (22 miles from Shelbyville, MI)
- 2 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
- Grandville, MI (22 miles from Shelbyville, MI)
- 2 days ago
- Grandville, MI (22 miles from Shelbyville, MI)
- 2 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
- Caledonia, MI (13 miles from Shelbyville, MI)
- 4 days ago
- Caledonia, MI (13 miles from Shelbyville, MI)
- 4 days ago
We are Farmers! We are more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in...
Customer Service Representative
- Dorr, MI (13 miles from Shelbyville, MI)
- 4 days ago
- Dorr, MI (13 miles from Shelbyville, MI)
- 4 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Hudsonville, MI (23 miles from Shelbyville, MI)
- 4 days ago
- Hudsonville, MI (23 miles from Shelbyville, MI)
- 4 days ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
- Grandville, MI (22 miles from Shelbyville, MI)
- 4 days ago
- Grandville, MI (22 miles from Shelbyville, MI)
- 4 days ago
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Branch Customer Service Rep - Grand Rapids/Kentwood, MI
- Kentwood, MI (19 miles from Shelbyville, MI)
- 5 days ago
- Kentwood, MI (19 miles from Shelbyville, MI)
- 5 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Pharmacy Customer Service Associate
- Wyoming, MI (22 miles from Shelbyville, MI)
- 8 days ago
- Wyoming, MI (22 miles from Shelbyville, MI)
- 8 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Kalamazoo, MI (22 miles from Shelbyville, MI)
- 9 days ago
- Kalamazoo, MI (22 miles from Shelbyville, MI)
- 9 days ago
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Customer Service Representative - Kalamazoo, MI
- Kalamazoo, MI (22 miles from Shelbyville, MI)
- 9 days ago
- Kalamazoo, MI (22 miles from Shelbyville, MI)
- 9 days ago
Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state! Eat. Sleep. Greet....
- Kentwood, MI (19 miles from Shelbyville, MI)
- 9 days ago
- Kentwood, MI (19 miles from Shelbyville, MI)
- 9 days ago
The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services...
Customer Service Representative
- Allegan, MI (14 miles from Shelbyville, MI)
- 11 days ago
- Allegan, MI (14 miles from Shelbyville, MI)
- 11 days ago
Help at Home is hiring a Care Supervisor! Starting annual pay rangesfrom $35k-$40K along withpotential quarterly/annual bonuses! Offering weekly pay! Help at Home, LLCis the nation's leading...
Inside Sales Customer Service Representative
- Hastings, MI (13 miles from Shelbyville, MI)
- 11 days ago
- Hastings, MI (13 miles from Shelbyville, MI)
- 11 days ago
Inside Sales Customer Service Representative is responsible for a portfolio of customers to target for remote sales development calls and provide an optimum experience....
Demographic Data for Shelbyville, MI
Moving to Shelbyville, MI? Find some basic demographic data about Shelbyville, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Shelbyville, MI
Highest Education Level
Customer Service Representatives in Shelbyville, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles

How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »