Customer Service Representative Jobs in Riverside, MI

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 16 Jobs

Customer Service Representative

  • Grand Junction, MI (22 miles from Riverside, MI)
  • 8 hours ago
  • Grand Junction, MI (22 miles from Riverside, MI)
  • 8 hours ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Rep(01144) - 5930 Cleveland Ave.

  • Stevensville, MI (13 miles from Riverside, MI)
  • 1 day ago
  • Stevensville, MI (13 miles from Riverside, MI)
  • 1 day ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Associate Part Time

  • Saint Joseph, MI (9 miles from Riverside, MI)
  • 2 days ago
  • Saint Joseph, MI (9 miles from Riverside, MI)
  • 2 days ago

Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...

Customer Service Rep(01248) - 2080 Niles Rd. #100

  • Saint Joseph, MI (9 miles from Riverside, MI)
  • 2 days ago
  • Saint Joseph, MI (9 miles from Riverside, MI)
  • 2 days ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Representative - Kendall Electric

  • Benton Harbor, MI (4 miles from Riverside, MI)
  • 5 days ago
  • Benton Harbor, MI (4 miles from Riverside, MI)
  • 5 days ago

Customer Service Representative About Kendall Group Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Customer Service Representative position...

Customer Service Representative

  • Niles, MI (24 miles from Riverside, MI)
  • 5 days ago
  • Niles, MI (24 miles from Riverside, MI)
  • 5 days ago

About Us: For nearly 70 years, Toefco Engineering LLC continues to stand behind our coating solutions. During that time we have engineered spray coating solutions for nearly any component you can...

Customer Service Rep

  • Saint Joseph, MI (9 miles from Riverside, MI)
  • 8 days ago
  • Saint Joseph, MI (9 miles from Riverside, MI)
  • 8 days ago

Job Summary Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving...

Eyewear Customer Service/Sales Advisor

  • Niles, MI (24 miles from Riverside, MI)
  • 21 days ago
  • Niles, MI (24 miles from Riverside, MI)
  • 21 days ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

Customer Account Representative

  • Benton Harbor, MI (4 miles from Riverside, MI)
  • 22 days ago
  • Benton Harbor, MI (4 miles from Riverside, MI)
  • 22 days ago

Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...

Customer Service Engineer

  • Baroda, MI (16 miles from Riverside, MI)
  • 27 days ago
  • Baroda, MI (16 miles from Riverside, MI)
  • 27 days ago

Not just a job, but a career Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test...

Bilingual Customer Account Representative

  • South Haven, MI (18 miles from Riverside, MI)
  • 45+ days ago
  • South Haven, MI (18 miles from Riverside, MI)
  • 45+ days ago

Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...

Customer Service Associate Part Time Overnight

  • Benton Harbor, MI (4 miles from Riverside, MI)
  • 45+ days ago
  • Benton Harbor, MI (4 miles from Riverside, MI)
  • 45+ days ago

Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) OVERNIGHT POSITION STARTING AT 10:00PM PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the...

Acquisition Customer Service Associate Part Time

  • Eau Claire, MI (12 miles from Riverside, MI)
  • 60+ days ago
  • Eau Claire, MI (12 miles from Riverside, MI)
  • 60+ days ago

Overview ACQUISITION - CUSOTMER SERVICE ASSOCIATE PART TIME (CASHIER) PART-TIME HOURS + DENTAL AND VISION COVERAGE Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store...

Acquisition Customer Service Associate Full Time

  • South Haven, MI (18 miles from Riverside, MI)
  • 90+ days ago
  • South Haven, MI (18 miles from Riverside, MI)
  • 90+ days ago

Overview ACQUISITION CUSTOMER SERVICE ASSOCAITE (CASHIER) FULL TIME HOURS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in Michigan! Were family-owned...

Customer Service Representative

  • Niles, MI (24 miles from Riverside, MI)
  • 90+ days ago
  • Niles, MI (24 miles from Riverside, MI)
  • 90+ days ago

General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Demographic Data for Riverside, MI

Moving to Riverside, MI? Find some basic demographic data about Riverside, MI below.


Local
National
87
8
Small

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

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Salary for Customer Service Representative Jobs in Riverside, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Riverside, MI offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Riverside, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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