Customer Service Representative Jobs in Portage, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish and English)
- Kalamazoo, MI (5 miles from Portage, MI)
- 26 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 26 days ago
The individual selected for this role will be expected to work at Store #1778, located at: 5212 E ML Avenue Kalamazoo, MI 49048. Customer Service Specialists work closely with wholesale and retail...
As a Customer Service Representative in a Video Banking Center within PNC's Customer Care Center organization, you will be based on site in Portage, MI....
Customer Service Represenative - Patient Registration
- Kalamazoo, MI (5 miles from Portage, MI)
- 1 day ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Part-Time Customer Service Representative (CSR)
- Kalamazoo, MI (5 miles from Portage, MI)
- 1 day ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 1 day ago
Now Hiring: Part-Time Customer Service Representative (CSR) at VCA Oshtemo Animal Hospital! Do you love animals and people? Are you organized, empathetic, and a great communicator?...
Customer Service Representative: Responsibilities and Daily Duties As a Customer Service Representative, you will interact with people all day....
- Kalamazoo, MI (5 miles from Portage, MI)
- 2 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Donor Support Technician (Bilingual English/Spanish)
- Portage, MI
- 3 days ago
- Portage, MI
- 3 days ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Customer Service Specialist (12-month contract) Location: In any of the Teranet locations in Manitoba (Winnipeg, Brandon, Dauphin, Morden, Neepawa, and Portage la Prairie) CS1 (Locals 397+399) Pay...
- Three Rivers, MI (15 miles from Portage, MI)
- 4 days ago
- Three Rivers, MI (15 miles from Portage, MI)
- 4 days ago
The SJCTA Dispatcher will coordinate and schedule passengers for pick-up and delivery in a safe, eficient, and timely manner using dispatch software provided by SJCTA. Duties & Responsibilities:...
Customer Service Representative
- Kalamazoo, MI (5 miles from Portage, MI)
- 5 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 5 days ago
Our Customer Service Representative position is more Project Management position, not a Call-Center position....
Eyewear Customer Service/Sales Advisor
- Kalamazoo, MI (5 miles from Portage, MI)
- 5 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 5 days ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Work Flexibility: Hybrid What you will do - Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are...
Customer Account Representative
- Kalamazoo, MI (5 miles from Portage, MI)
- 8 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 8 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Part Time Customer Service Representative
- Kalamazoo, MI (5 miles from Portage, MI)
- 9 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 9 days ago
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top...
Blood Collection Staff Customer Service
- Kalamazoo, MI (5 miles from Portage, MI)
- 9 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 9 days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Demographic Data for Portage, MI
Moving to Portage, MI? Find some basic demographic data about Portage, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Portage, MI
Highest Education Level
Customer Service Representatives in Portage, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »