Customer Service Representative Jobs in Novi, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Ann Arbor, MI (21 miles from Novi, MI)
- 4 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 4 days ago
Starting hiring pay at: 15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
Pharmacy Customer Service Associate
- Dearborn Heights, MI (18 miles from Novi, MI)
- 9 hours ago
- Dearborn Heights, MI (18 miles from Novi, MI)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Test Center Administrator
- Troy, MI (21 miles from Novi, MI)
- 1 day ago
- Troy, MI (21 miles from Novi, MI)
- 1 day ago
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...
Customer Service / Inside Sales Representative (On-Site)
- Farmington Hills, MI (6 miles from Novi, MI)
- 1 day ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 1 day ago
Customer Service / Inside Sales Representative (On-Site) Job Description The Customer Service / Inside Sales Rep works on site and engages with customers through inbound and outbound calls and/or...
Store Customer Service Specialist
- White Lake, MI (12 miles from Novi, MI)
- 1 day ago
- White Lake, MI (12 miles from Novi, MI)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Zone Bilingual Customer Service Specialist (Spanish)
- Hartland, MI (15 miles from Novi, MI)
- 1 day ago
- Hartland, MI (15 miles from Novi, MI)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Canton, MI (9 miles from Novi, MI)
- 1 day ago
- Canton, MI (9 miles from Novi, MI)
- 1 day ago
Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and...
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
Employment Type: Full time Shift: Description: Details: This position is 100% on-site ; there is no option to work remotely in this role. Only candidates with the ability to commute to our Main...
Admin Asst / Customer Service & Sales
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
Farmers Insurance Agency is looking to train and develop our next insurance professional. This position will teach phone, people, and business acumen skills. As a team member, you will learn the...
- Ecorse, MI (24 miles from Novi, MI)
- 2 days ago
- Ecorse, MI (24 miles from Novi, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Whitmore Lake, MI (14 miles from Novi, MI)
- 2 days ago
- Whitmore Lake, MI (14 miles from Novi, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Sr Customer Service Representative
- Madison Heights, MI (21 miles from Novi, MI)
- 2 days ago
- Madison Heights, MI (21 miles from Novi, MI)
- 2 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
- Farmington Hills, MI (6 miles from Novi, MI)
- 2 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service / Pizza Maker.
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative
- Ann Arbor, MI (21 miles from Novi, MI)
- 3 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 3 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Novi, MI
Highest Education Level
Customer Service Representatives in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »