Customer Service Representative Jobs in Novi, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Community Choice Financial Family of Brands
- Taylor, MI (21 miles from Novi, MI)
- 24 days ago
- Taylor, MI (21 miles from Novi, MI)
- 24 days ago
Your Opportunity: Customer Service Representative CheckSmart Taylor, MI As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright...
In PersonCustomer Service Representative
- Evans Distribution Company
- Romulus, MI (20 miles from Novi, MI)
- 4 hours ago
- Romulus, MI (20 miles from Novi, MI)
- 4 hours ago
Position Summary Customer Service Representative (CSRs) work in our fast-paced warehousing department....
In PersonRetail Customer Service Returns Associate II
- IKEA North America Services, LLC
- Canton, MI (9 miles from Novi, MI)
- 4 hours ago
- Canton, MI (9 miles from Novi, MI)
- 4 hours ago
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Walled Lake, MI (6 miles from Novi, MI)
- 5 hours ago
- Walled Lake, MI (6 miles from Novi, MI)
- 5 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative - Bilingual Spanish
- Arthur J Gallagher & Co.
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In Person Part TimeCustomer Care Representative I
- Cabinetworks Group
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
Our people are the life of this company. Together, we build life into the kitchen. We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the...
In PersonHybrid Warehouse and Customer Support Rep (38670)
- Emser Tile
- Sterling Heights, MI (24 miles from Novi, MI)
- 1 day ago
- Sterling Heights, MI (24 miles from Novi, MI)
- 1 day ago
Job DetailsJob Location: Detroit - Sterling Heights, MI 48314Position Type: Full TimeSalary Range: $17.50 - $25.00 HourlyHybrid Warehouse and Customer Support Representative Emser Tile LLC Emser...
HybridCustomer Account Representative
- Rent A Center
- Hazel Park, MI (21 miles from Novi, MI)
- 1 day ago
- Hazel Park, MI (21 miles from Novi, MI)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Position Summary If youre looking for a...
In PersonCustomer Service Representative I
- Dawn Food Products
- Romulus, MI (20 miles from Novi, MI)
- 1 day ago
- Romulus, MI (20 miles from Novi, MI)
- 1 day ago
_ Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through...
In Person- VCA Animal Hospitals
- White Lake, MI (12 miles from Novi, MI)
- 2 days ago
- White Lake, MI (12 miles from Novi, MI)
- 2 days ago
VCA White Lake Animal Hospital is looking to add a Client Service Representative to our team. The ideal candidate should understand the importance of strong work ethics, dependability, teamwork,...
In PersonAt PTSolutions, we are looking to add to our growing team of Customer Service Representatives....
In PersonClient Services Representative
- Bank of Ann Arbor
- Howell, MI (20 miles from Novi, MI)
- 2 days ago
- Howell, MI (20 miles from Novi, MI)
- 2 days ago
Job Type Full-time Description The Customer Service Representative serves as a primary point of contact for bank customers, providing exceptional service through phone and email communications....
In Person- Orkin
- New Hudson, MI (5 miles from Novi, MI)
- 2 days ago
- New Hudson, MI (5 miles from Novi, MI)
- 2 days ago
If Youre Great at Helping People, Weve Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people...
In PersonBlood Collection Staff - Customer Service
- American Red Cross
- Troy, MI (21 miles from Novi, MI)
- 3 days ago
- Troy, MI (21 miles from Novi, MI)
- 3 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
In PersonOptical Lab Customer Service Representative Tier II
- ABB OPTICAL Group
- Auburn Hills, MI (16 miles from Novi, MI)
- 4 days ago
- Auburn Hills, MI (16 miles from Novi, MI)
- 4 days ago
Service Representative provides elevated support to our Lab customers....
In PersonDemographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Novi, MI
Highest Education Level
Customer Service Representatives in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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