Customer Service Representative Jobs in Novi, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- West Bloomfield, MI (8 miles from Novi, MI)
- 11 hours ago
- West Bloomfield, MI (8 miles from Novi, MI)
- 11 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Representative - Work From Home
- Howell, MI (20 miles from Novi, MI)
- 16 hours ago
- Howell, MI (20 miles from Novi, MI)
- 16 hours ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote Work- Orion, MI (21 miles from Novi, MI)
- 1 day ago
- Orion, MI (21 miles from Novi, MI)
- 1 day ago
Store - DET-ORION TOWNSHIP, MI Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout...
- Garden City, MI (13 miles from Novi, MI)
- 1 day ago
- Garden City, MI (13 miles from Novi, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Associate
- Taylor, MI (21 miles from Novi, MI)
- 1 day ago
- Taylor, MI (21 miles from Novi, MI)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service - Self Storage Manager
- Taylor, MI (21 miles from Novi, MI)
- 1 day ago
- Taylor, MI (21 miles from Novi, MI)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Customer Service Representative - Patient Registration
- Madison Heights, MI (21 miles from Novi, MI)
- 1 day ago
- Madison Heights, MI (21 miles from Novi, MI)
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Pharmacy Customer Service Associate
- West Bloomfield, MI (8 miles from Novi, MI)
- 1 day ago
- West Bloomfield, MI (8 miles from Novi, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Services Representative
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
Client Services Representative
- Sterling Heights, MI (24 miles from Novi, MI)
- 2 days ago
- Sterling Heights, MI (24 miles from Novi, MI)
- 2 days ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
Customer Care Specialist Customer Care Specialist Posted 4 days ago Company Location Livonia, MI Work Location On-Site Company Seedlings Braille Books for Children Employer Contact Amanda Hercula...
Customer Service Representative (Banking Specialist)
- Highland Park, MI (21 miles from Novi, MI)
- 2 days ago
- Highland Park, MI (21 miles from Novi, MI)
- 2 days ago
OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...
Blood Collection Staff - Customer Service
- Ypsilanti, MI (19 miles from Novi, MI)
- 2 days ago
- Ypsilanti, MI (19 miles from Novi, MI)
- 2 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
- Dearborn, MI (20 miles from Novi, MI)
- 2 days ago
- Dearborn, MI (20 miles from Novi, MI)
- 2 days ago
At Percepta, we bring first-class service across each market we support. As a Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer...
Customer Service Representative
- Dearborn, MI (20 miles from Novi, MI)
- 3 days ago
- Dearborn, MI (20 miles from Novi, MI)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Novi, MI
Highest Education Level
Customer Service Representatives in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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