Customer Service Representative Jobs in North Branch, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Genesee, MI (21 miles from North Branch, MI)
- 3 days ago
- Genesee, MI (21 miles from North Branch, MI)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Rep(01219) - 3520 W Vienna Rd
- Clio, MI (24 miles from North Branch, MI)
- 5 days ago
- Clio, MI (24 miles from North Branch, MI)
- 5 days ago
Company Description Job Description CSR Job Description Customer Service Representative Are you ready to be part of the action?...
Customer Service Associate - Temporary
- Davison, MI (19 miles from North Branch, MI)
- 18 days ago
- Davison, MI (19 miles from North Branch, MI)
- 18 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Cashier
- Capac, MI (19 miles from North Branch, MI)
- 22 days ago
- Capac, MI (19 miles from North Branch, MI)
- 22 days ago
Req ID: 463445 Address: 3191 Capac Rd Capac, MI, 48014 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...
- Almont, MI (21 miles from North Branch, MI)
- 30+ days ago
- Almont, MI (21 miles from North Branch, MI)
- 30+ days ago
Customer Service Deli Worker Almont, MI $16-17 per hour Schedule: Day Shift: 8:00 AM - 5:00 PM Mid Shift: 10:00 AM - 7:00 PM Must be able to work either shift as needed. Are you passionate about...
Customer Service Representative
- Davison, MI (19 miles from North Branch, MI)
- 30+ days ago
- Davison, MI (19 miles from North Branch, MI)
- 30+ days ago
One of Insight Global's Motor Vehicle Manufacturing clients is seeking a Customer Service Representative to join their team in Lansing, MI....
Customer Service Associate with Deli Part Time
- Silverwood, MI (6 miles from North Branch, MI)
- 90+ days ago
- Silverwood, MI (6 miles from North Branch, MI)
- 90+ days ago
Overview CUSTOMER SERVICE ASSOCIATE WITH DELI PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? We're the heart of retail C-Store operations in...
- Lapeer, MI (12 miles from North Branch, MI)
- 90+ days ago
- Lapeer, MI (12 miles from North Branch, MI)
- 90+ days ago
Company Description Job Description Make up to $15/hr with tips We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up,...
- Burton, MI (23 miles from North Branch, MI)
- 90+ days ago
- Burton, MI (23 miles from North Branch, MI)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for North Branch, MI
Moving to North Branch, MI? Find some basic demographic data about North Branch, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in North Branch, MI
Highest Education Level
Customer Service Representatives in North Branch, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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