Customer Service Representative Jobs in Montrose, MI

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 22 Jobs

Customer Service Representative

  • Genesee, MI (17 miles from Montrose, MI)
  • 9 hours ago
  • Genesee, MI (17 miles from Montrose, MI)
  • 9 hours ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Medical Screener - Reception Technician (Customer Service)

  • Saginaw, MI (13 miles from Montrose, MI)
  • 1 day ago
  • Saginaw, MI (13 miles from Montrose, MI)
  • 1 day ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Customer Service Associate

  • Saginaw, MI (13 miles from Montrose, MI)
  • 1 day ago
  • Saginaw, MI (13 miles from Montrose, MI)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Flint, MI (18 miles from Montrose, MI)
  • 1 day ago
  • Flint, MI (18 miles from Montrose, MI)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Flint, MI (21 miles from Montrose, MI)
  • 2 days ago
  • Flint, MI (21 miles from Montrose, MI)
  • 2 days ago

... Taylor Drive, Flint, Michigan 48507 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to quality. We all have an important role to play...

Customer Service - Donor Support Technician

  • Flint, MI (18 miles from Montrose, MI)
  • 2 days ago
  • Flint, MI (18 miles from Montrose, MI)
  • 2 days ago

The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...

Customer Service Rep(01219) - 3520 W Vienna Rd

  • Clio, MI (11 miles from Montrose, MI)
  • 2 days ago
  • Clio, MI (11 miles from Montrose, MI)
  • 2 days ago

Company Description Job Description CSR Job Description Customer Service Representative Are you ready to be part of the action?...

Pharmacy Customer Service Associate

  • Davison, MI (24 miles from Montrose, MI)
  • 8 days ago
  • Davison, MI (24 miles from Montrose, MI)
  • 8 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Retail Customer Service Specialist

  • Saginaw, MI (13 miles from Montrose, MI)
  • 13 days ago
  • Saginaw, MI (13 miles from Montrose, MI)
  • 13 days ago

At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...

Member Service Representative

  • Flint, MI (18 miles from Montrose, MI)
  • 16 days ago
  • Flint, MI (18 miles from Montrose, MI)
  • 16 days ago

Job Type Full-time Description Job Title: Member Service Representative Reports to: Branch Manager Hours per Week: 38 Hourly Position Pay: $18-$20 Company Summary: Welcome to Financial Plus Credit...

Airport Agent - Ramp and Customer Service

  • Flint, MI (18 miles from Montrose, MI)
  • 22 days ago
  • Flint, MI (18 miles from Montrose, MI)
  • 22 days ago

Overview Come and work for Envoy Air, an American Airlines Group Company, at FNT and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...

Customer Service Delivery Advocate

  • Flint, MI (18 miles from Montrose, MI)
  • 23 days ago
  • Flint, MI (18 miles from Montrose, MI)
  • 23 days ago

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...

Retail Customer Service Cashier

  • Bridgeport, MI (9 miles from Montrose, MI)
  • 23 days ago
  • Bridgeport, MI (9 miles from Montrose, MI)
  • 23 days ago

Req ID: 459016 Address: 6560 Dixie HWY Bridgeport, MI, 48722 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...

Customer Account Representative

  • Saginaw, MI (13 miles from Montrose, MI)
  • 30+ days ago
  • Saginaw, MI (13 miles from Montrose, MI)
  • 30+ days ago

Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...

Customer Service Representative

  • Davison, MI (24 miles from Montrose, MI)
  • 30+ days ago
  • Davison, MI (24 miles from Montrose, MI)
  • 30+ days ago

One of Insight Global's Motor Vehicle Manufacturing clients is seeking a Customer Service Representative to join their team in Lansing, MI....

Demographic Data for Montrose, MI

Moving to Montrose, MI? Find some basic demographic data about Montrose, MI below.


Local
National
8,186
98
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Montrose, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Montrose, MI offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Montrose, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »