Customer Service Representative Jobs in Livonia, MI

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 164 Jobs

Customer Service Associate - Temporary

  • Lincoln Park, MI (12 miles from Livonia, MI)
  • 8 hours ago
  • Lincoln Park, MI (12 miles from Livonia, MI)
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Pharmacy Customer Service Associate

  • Taylor, MI (11 miles from Livonia, MI)
  • 8 hours ago
  • Taylor, MI (11 miles from Livonia, MI)
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

  • Waterford, MI (19 miles from Livonia, MI)
  • 8 hours ago
  • Waterford, MI (19 miles from Livonia, MI)
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative - UniFirst

  • Taylor, MI (11 miles from Livonia, MI)
  • 9 hours ago
  • Taylor, MI (11 miles from Livonia, MI)
  • 9 hours ago

UniFirst is seeking a dedicated Customer Service Representative to join our team....

Zone Store Customer Service Specialist

  • Southfield, MI (9 miles from Livonia, MI)
  • 9 hours ago
  • Southfield, MI (9 miles from Livonia, MI)
  • 9 hours ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Airport Customer Service Agent - DTW

  • Detroit, MI (15 miles from Livonia, MI)
  • 10 hours ago
  • Detroit, MI (15 miles from Livonia, MI)
  • 10 hours ago

General information Job Title Airport Customer Service Agent - DTW Date Wednesday, June 11, 2025 Entity Unifi Aviation, LLC State Michigan City Detroit Base Pay Rate: $ 15.00 Full/Part Time Part...

Airport Customer Service Agent - DTW (Spirit)

  • Detroit, MI (15 miles from Livonia, MI)
  • 10 hours ago
  • Detroit, MI (15 miles from Livonia, MI)
  • 10 hours ago

General information Job Title Airport Customer Service Agent - DTW (Spirit) Date Wednesday, June 11, 2025 Entity Unifi Aviation, LLC State Michigan City Detroit Base Pay Rate: $ 16.50 Full/Part...

Fully Remote - Bilingual Client Services Representative

  • Detroit, MI (15 miles from Livonia, MI)
  • 17 hours ago
  • Detroit, MI (15 miles from Livonia, MI)
  • 17 hours ago

Show more Last updated: 22 days ago Remote Bilingual Customer Service Representative Mass Markets OK, US Remote Full-time MCI is a leading Business Process Outsourcing (BPO) company that specializes...

Remote Work

Retail Customer Service Associate

  • Southgate, MI (14 miles from Livonia, MI)
  • 1 day ago
  • Southgate, MI (14 miles from Livonia, MI)
  • 1 day ago

... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...

Customer Service Representative

  • Plymouth, MI (8 miles from Livonia, MI)
  • 1 day ago
  • Plymouth, MI (8 miles from Livonia, MI)
  • 1 day ago

Customer Service Representative JTEKT North America, 47771 Halyard Drive, Plymouth, Michigan, United States of America Req #4749 Tuesday, July 1, 2025 Company Profile JTEKT North America is a global...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal

  • West Bloomfield, MI (12 miles from Livonia, MI)
  • 2 days ago
  • West Bloomfield, MI (12 miles from Livonia, MI)
  • 2 days ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Customer Service Representative

  • Detroit, MI (15 miles from Livonia, MI)
  • 3 days ago
  • Detroit, MI (15 miles from Livonia, MI)
  • 3 days ago

Customer Service Representative Better Hearing Centers - NH Detroit, Michigan 2 days ago Quick Job type Full-time Quick Job description Customer Service Representative are responsible for interacting...

Customer Service Representative II

  • Detroit, MI (15 miles from Livonia, MI)
  • 3 days ago
  • Detroit, MI (15 miles from Livonia, MI)
  • 3 days ago

Customer Service Representative II CrossFire Group Detroit, MI, US 1 day ago Quick Job type Permanent Quick Job description Customer Service Representative II (Hybrid - Detroit, MI) Pay Rate : $19 /...

Retail Customer Service Associate

  • Taylor, MI (11 miles from Livonia, MI)
  • 3 days ago
  • Taylor, MI (11 miles from Livonia, MI)
  • 3 days ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Client Services Representative

  • Warren, MI (22 miles from Livonia, MI)
  • 4 days ago
  • Warren, MI (22 miles from Livonia, MI)
  • 4 days ago

As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...

Demographic Data for Livonia, MI

Moving to Livonia, MI? Find some basic demographic data about Livonia, MI below.


Local
National
95,535
3,381
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Livonia, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Livonia, MI offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Livonia, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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