Customer Service Representative Jobs in Livonia, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - Patient Registration
- Southfield, MI (9 miles from Livonia, MI)
- 5 hours ago
- Southfield, MI (9 miles from Livonia, MI)
- 5 hours ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Licensed Customer Service Representative - Farmington Hills, MI
- Farmington Hills, MI (9 miles from Livonia, MI)
- 5 hours ago
- Farmington Hills, MI (9 miles from Livonia, MI)
- 5 hours ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Licensed Customer Service Representative The Auto Club Group is seeking Member Representative IIs or Licensed Customer Service...
Pharmacy Customer Service Associate
- Warren, MI (22 miles from Livonia, MI)
- 5 hours ago
- Warren, MI (22 miles from Livonia, MI)
- 5 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Detroit, MI (15 miles from Livonia, MI)
- 9 hours ago
- Detroit, MI (15 miles from Livonia, MI)
- 9 hours ago
Replies within 24 hours Benefits: 401(k) matching Paid time off Wellness resources FASTSIGNS Detroit is hiring for a Customer Service Representative to join our team!...
- Wyandotte, MI (15 miles from Livonia, MI)
- 12 hours ago
- Wyandotte, MI (15 miles from Livonia, MI)
- 12 hours ago
Job Title: Customer Service Representative Location: Wyandotte, MI Pay Rate: $19.50 per hour Schedule: Monday Friday | 8:00 AM 4:30 PM Job Overview: We are seeking an experienced Customer Service Representative...
Customer Service Representative
- Detroit, MI (15 miles from Livonia, MI)
- 14 hours ago
- Detroit, MI (15 miles from Livonia, MI)
- 14 hours ago
Benefits We Offer: + Comprehensive health, prescription, dental, vision, life, and disability plans + Competitive pay rates + Referral opportunities? Refer a friend & Cash in! + Travel...
Customer Service Associate - Dinner/Close Shift
- Canton, MI (6 miles from Livonia, MI)
- 14 hours ago
- Canton, MI (6 miles from Livonia, MI)
- 14 hours ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Representative (Travel Enthusiast) - On-Site
- Farmington Hills, MI (9 miles from Livonia, MI)
- 15 hours ago
- Farmington Hills, MI (9 miles from Livonia, MI)
- 15 hours ago
Job Title: Customer Service Representative (Travel Enthusiast) - On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet...
Customer Service Associate-Shipping and Receiving
- Novi, MI (10 miles from Livonia, MI)
- 16 hours ago
- Novi, MI (10 miles from Livonia, MI)
- 16 hours ago
About the Role: As a Shipping and Receiving Associate, you will be an integral part of our Receiving Dock team, responsible for performing various administrative and clerical tasks to support...
POSITION SUMMARY: The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment...
Customer Service Representative PT (Bilingual Spanish-English)
- Detroit, MI (15 miles from Livonia, MI)
- 1 day ago
- Detroit, MI (15 miles from Livonia, MI)
- 1 day ago
JOB TITLE: Customer Service Representative (Bilingual Spanish-English) DIVISION: Adult Services DEPARTMENT: Detroit at Work Career Center LOCATION: 9301 Michigan Avenue, Detroit, MI 48210 REPORTS TO...
Customer Service Representative - Somerset Collection
- Troy, MI (19 miles from Livonia, MI)
- 1 day ago
- Troy, MI (19 miles from Livonia, MI)
- 1 day ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Social Media Customer Service Specialist
- Warren, MI (22 miles from Livonia, MI)
- 1 day ago
- Warren, MI (22 miles from Livonia, MI)
- 1 day ago
FULLY-REMOTE SOCIAL MEDIA CUSTOMER SERVICE JOB OPPORTUNITY - You have to be located and living in the Metro-Detroit area within 60 miles of Warren in order to be qualified for this position....
- Westland, MI (2 miles from Livonia, MI)
- 1 day ago
- Westland, MI (2 miles from Livonia, MI)
- 1 day ago
Arcosa Shoring Products, is seeking a Unique Customer Service Rep for our Westland, MI location. Lansing & Grand Rapids is one of our satellite offices/yards. As a Unique Customer Service Rep, not...
- Westland, MI (2 miles from Livonia, MI)
- 2 days ago
- Westland, MI (2 miles from Livonia, MI)
- 2 days ago
Schedule: 8am to 5pm Compensation: Competitive wages, regular opportunities for merit increase, professional growth opportunities, and incentives for outstanding performances. Benefit: 401K match,...
Demographic Data for Livonia, MI
Moving to Livonia, MI? Find some basic demographic data about Livonia, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Livonia, MI
Highest Education Level
Customer Service Representatives in Livonia, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Asset Protection
- Payment Processing
- Order Entry
- Customer Support
- Baking
- Order Processing
- Sales Leadership
- Courteous
- Willingness To Learn
- Complaint Resolution
- Resolution
- Dispatching
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Listening
- Customer Relations
- Friendliness
- Retail
- Telephone Skills
- Military Background
- High School Diploma
- Driving
- Flexibility
- Filing
- Inventory Management
- Policy Development
- Multitasking
- Spanish
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »