Customer Service Representative Jobs in Livonia, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pharmacy Customer Service Associate
- Dearborn Heights, MI (7 miles from Livonia, MI)
- 5 hours ago
- Dearborn Heights, MI (7 miles from Livonia, MI)
- 5 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep I -KLASC (Detroit) C-S-R
- Detroit, MI (15 miles from Livonia, MI)
- 15 hours ago
- Detroit, MI (15 miles from Livonia, MI)
- 15 hours ago
Customer Service Rep I Full-time Shift: 8:00 am to 8:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required- Customer Service Rep Blue Cross Blue Shield of Michigan is...
Customer Service Test Center Administrator
- Detroit, MI (15 miles from Livonia, MI)
- 1 day ago
- Detroit, MI (15 miles from Livonia, MI)
- 1 day ago
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...
Customer Service / Inside Sales Representative (On-Site)
- Farmington Hills, MI (9 miles from Livonia, MI)
- 1 day ago
- Farmington Hills, MI (9 miles from Livonia, MI)
- 1 day ago
Customer Service / Inside Sales Representative (On-Site) Job Description The Customer Service / Inside Sales Rep works on site and engages with customers through inbound and outbound calls and/or...
Store Customer Service Specialist
- White Lake, MI (21 miles from Livonia, MI)
- 1 day ago
- White Lake, MI (21 miles from Livonia, MI)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Zone Bilingual Customer Service Specialist (Spanish)
- Detroit, MI (15 miles from Livonia, MI)
- 1 day ago
- Detroit, MI (15 miles from Livonia, MI)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Canton, MI (6 miles from Livonia, MI)
- 1 day ago
- Canton, MI (6 miles from Livonia, MI)
- 1 day ago
Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and...
- Detroit, MI (15 miles from Livonia, MI)
- 2 days ago
- Detroit, MI (15 miles from Livonia, MI)
- 2 days ago
Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting...
Admin Asst / Customer Service & Sales
- Southfield, MI (9 miles from Livonia, MI)
- 2 days ago
- Southfield, MI (9 miles from Livonia, MI)
- 2 days ago
Farmers Insurance Agency is looking to train and develop our next insurance professional. This position will teach phone, people, and business acumen skills. As a team member, you will learn the...
Sr. Product Manager - Tech, Seller Customer Service
- Detroit, MI (15 miles from Livonia, MI)
- 2 days ago
- Detroit, MI (15 miles from Livonia, MI)
- 2 days ago
Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences using Artificial Intelligence? Then we're looking for you! As a Sr....
- Wyandotte, MI (15 miles from Livonia, MI)
- 2 days ago
- Wyandotte, MI (15 miles from Livonia, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Ecorse, MI (14 miles from Livonia, MI)
- 2 days ago
- Ecorse, MI (14 miles from Livonia, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Whitmore Lake, MI (21 miles from Livonia, MI)
- 2 days ago
- Whitmore Lake, MI (21 miles from Livonia, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Sr Customer Service Representative
- Madison Heights, MI (16 miles from Livonia, MI)
- 2 days ago
- Madison Heights, MI (16 miles from Livonia, MI)
- 2 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
- Farmington Hills, MI (9 miles from Livonia, MI)
- 2 days ago
- Farmington Hills, MI (9 miles from Livonia, MI)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Livonia, MI
Moving to Livonia, MI? Find some basic demographic data about Livonia, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Livonia, MI
Highest Education Level
Customer Service Representatives in Livonia, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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