Customer Service Representative Jobs in Kalamazoo, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Electrosoft Services, Inc
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 1 day ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 1 day ago
Customer Support Specialist As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants....
In PersonCustomer Service Rep(01278) - 2706 W Michigan Ave
- Domino's Pizza
- Kalamazoo, MI
- 3 days ago
- Kalamazoo, MI
- 3 days ago
Company Description RPM Pizza is the largest Dominos franchise in the US. While being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they...
In PersonRepresentative, Customer Service Skilled
- Dexian DISYS
- Portage, MI (5 miles from Kalamazoo, MI)
- 4 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 4 days ago
Representative, Customer Service - Skilled Job details Posted26 May 2026 LocationPortage, MI Reference1005597 Job description Provides customer services relating to sales, sales promotions,...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Kalamazoo, MI
- 5 days ago
- Kalamazoo, MI
- 5 days ago
The individual selected for this role will be expected to work at Store #1778, located at: 5212 E Miller Ave Kalamazoo MI 49048. Customer Service Specialists work closely with wholesale and retail...
In PersonADO Field Trainer/Customer Service Representative
- Michigan Farm Bureau
- Portage, MI (5 miles from Kalamazoo, MI)
- 6 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 6 days ago
Qualifications ADO Field Trainer/Customer Service Representative Qualifications Required: Associate`s degree required or equivalent experience may be considered....
In PersonProvides customer services relating to sales, sales promotions, installations, and communications. Ensures that good customer relations are maintained and customer claims and complaints are...
In PersonBilingual MultiLocation Customer Service Speciali
- The SherwinWilliams Company
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 8 days ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 8 days ago
The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #1873, located at: 357 W. Dickman Rd Battle Creek, MI 49037.Customer Service Specialists...
In PersonCustomer Service Account Admin II SSO Division Ka
- Parker Hannifin Corporation
- Kalamazoo, MI
- 10 days ago
- Kalamazoo, MI
- 10 days ago
Org Marketing StatementAt Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft,...
In PersonCustomer Service Administrative Professional
- SAFEbuilt
- Athens, MI (20 miles from Kalamazoo, MI)
- 11 days ago
- Athens, MI (20 miles from Kalamazoo, MI)
- 11 days ago
Customer Service Administrative Professional - Athens, MI Schedule: M-Th 7:00am-5:00pm; Fridays OFF* SAFEbuilt has the technical expertise to provide Community Development services, but the reason...
In PersonSeasonal Customer Experience Representative - Kalamazoo Airport
- Enterprise Mobility
- Portage, MI (5 miles from Kalamazoo, MI)
- 11 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 11 days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
In Person TemporaryBilingual Multi-Location Customer Service Specialist (Spanish)
- Sherwin Williams
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 13 days ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 13 days ago
The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #1873, located at: 357 W. Dickman Rd Battle Creek, MI 49037. Customer Service Specialists...
In PersonCustomer Service Parcel Specialist
- FedEx
- Portage, MI (5 miles from Kalamazoo, MI)
- 13 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 13 days ago
POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be...
In PersonSeasonal Customer Experience Representative - Kalamazoo Airport
- National Car Alamo
- Kalamazoo, MI
- 13 days ago
- Kalamazoo, MI
- 13 days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
In Person TemporaryAbout The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam,...
In PersonKalamazoo - Sales and Customer Service Representative
- Naturescape
- Galesburg, MI (7 miles from Kalamazoo, MI)
- 27 days ago
- Galesburg, MI (7 miles from Kalamazoo, MI)
- 27 days ago
Naturescape is seeking to hire a full-time Sales & Customer Service Representative to provide support at our Kalamazoo, MI branch. Would you like to work with a stable, family-owned business?...
In PersonDemographic Data for Kalamazoo, MI
Moving to Kalamazoo, MI? Find some basic demographic data about Kalamazoo, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Kalamazoo, MI
Highest Education Level
Customer Service Representatives in Kalamazoo, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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