Customer Service Representative Jobs in Kalamazoo, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Acquisition Customer Service Associate Full Time
- Mattawan, MI (11 miles from Kalamazoo, MI)
- 14 hours ago
- Mattawan, MI (11 miles from Kalamazoo, MI)
- 14 hours ago
Overview ACQUISITION CUSTOMER SERVICE ASSOCAITE (CASHIER) FULL TIME HOURS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in Michigan! Were family-owned...
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state! Eat. Sleep. Greet....
Branch Customer Service- Battle Creek, MI
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 4 days ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 4 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Retail Customer Service Specialist
- Portage, MI (5 miles from Kalamazoo, MI)
- 4 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 4 days ago
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Pharmacy Customer Service Associate
- Plainwell, MI (14 miles from Kalamazoo, MI)
- 5 days ago
- Plainwell, MI (14 miles from Kalamazoo, MI)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Allegan, MI (23 miles from Kalamazoo, MI)
- 5 days ago
- Allegan, MI (23 miles from Kalamazoo, MI)
- 5 days ago
Help at Home is hiring a Care Supervisor! Starting annual pay rangesfrom $35k-$40K along withpotential quarterly/annual bonuses! Offering weekly pay! Help at Home, LLCis the nation's leading...
Automotive Customer Service Advisor
- Portage, MI (5 miles from Kalamazoo, MI)
- 7 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 7 days ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Retail Customer Service Cashier
- Three Rivers, MI (20 miles from Kalamazoo, MI)
- 8 days ago
- Three Rivers, MI (20 miles from Kalamazoo, MI)
- 8 days ago
Req ID: 459613 Address: 3443 W. Maumee Street Angola, IN, 46703 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Bilingual Customer Service Specialist (Spanish and English)
- Kalamazoo, MI
- 11 days ago
- Kalamazoo, MI
- 11 days ago
The individual selected for this role will be expected to work at Store #1778, located at: 5212 E ML Avenue Kalamazoo, MI 49048. Customer Service Specialists work closely with wholesale and retail...
- Portage, MI (5 miles from Kalamazoo, MI)
- 13 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 13 days ago
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Lead Customer Service Representative, Full or Part Time
- Kalamazoo, MI
- 18 days ago
- Kalamazoo, MI
- 18 days ago
Store 4706312: 4921 South Sprinkle Rd, Kalamazoo, Michigan 49001 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Wealth Management Operations - Client Services Associate
- Kalamazoo, MI
- 23 days ago
- Kalamazoo, MI
- 23 days ago
Wealth Management Operations - Client Services Associate Plante Moran $25.84 - $38.76 life insurance, sick time, flex time, 401(k) United States, Michigan, Kalamazoo Jun 05, 2025 Count on us. Our...
Customer Service Rep(01295) - 2545 Capital Ave
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 24 days ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 24 days ago
Company Description Job Description Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a...
Demographic Data for Kalamazoo, MI
Moving to Kalamazoo, MI? Find some basic demographic data about Kalamazoo, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Kalamazoo, MI
Highest Education Level
Customer Service Representatives in Kalamazoo, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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