Customer Service Representative Jobs in Jackson, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
At PTSolutions, we are looking to add to our growing team of Customer Service Representatives....
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Customer Service Representative
- Chelsea, MI (18 miles from Jackson, MI)
- 10 days ago
- Chelsea, MI (18 miles from Jackson, MI)
- 10 days ago
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
Retail Customer Service Cashier
- Parma, MI (11 miles from Jackson, MI)
- 11 days ago
- Parma, MI (11 miles from Jackson, MI)
- 11 days ago
Req ID: 459013 Address: 18720 Partello Rd. Marshall, MI, 49068 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Service Liaison What You Must Have: 2 - 3 years of healthcare experience Excellent customer service skills Hospice, home health, nursing home, assisted living, or hospital experience...
Customer Service Representative 3.7 3.7 out of 5 stars 2545 Spring Arbor Rd, Jackson, MI 49203 The insurance industry is evolving, and SIAA is excited to drive this evolution....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service Associate Part Time
- Mason, MI (22 miles from Jackson, MI)
- 45+ days ago
- Mason, MI (22 miles from Jackson, MI)
- 45+ days ago
Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Bilingual Customer Service Representative I
- Mason, MI (22 miles from Jackson, MI)
- 45+ days ago
- Mason, MI (22 miles from Jackson, MI)
- 45+ days ago
Our Administrative Sales team is looking for a Bilingual Customer Service Representative!...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
At Five Star Pizza, our people come first!! To back that up, we start all of our team members OVER MINIMUM WAGE, provide BENEFITS and offer a FUN and SAFE work environment where you will learn how...
At Five Star Pizza, our people come first!! To back that up, we start all of our team members OVER MINIMUM WAGE, provide BENEFITS and offer a FUN and SAFE work environment where you will learn how...
Customer Service Rep(01102) - 25 Jackson Industrial Drive
- Jackson, MI
- 90+ days ago
- Jackson, MI
- 90+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Demographic Data for Jackson, MI
Moving to Jackson, MI? Find some basic demographic data about Jackson, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Jackson, MI
Highest Education Level
Customer Service Representatives in Jackson, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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