Customer Service Representative Jobs in Highland Park, MI

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 174 Jobs

Customer Service Representative - Patient Registration

  • Madison Heights, MI (6 miles from Highland Park, MI)
  • moments ago
  • Madison Heights, MI (6 miles from Highland Park, MI)
  • moments ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Pharmacy Customer Service Associate

  • West Bloomfield, MI (16 miles from Highland Park, MI)
  • moments ago
  • West Bloomfield, MI (16 miles from Highland Park, MI)
  • moments ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

  • Taylor, MI (15 miles from Highland Park, MI)
  • moments ago
  • Taylor, MI (15 miles from Highland Park, MI)
  • moments ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Client Services Representative

  • Detroit, MI (5 miles from Highland Park, MI)
  • 3 hours ago
  • Detroit, MI (5 miles from Highland Park, MI)
  • 3 hours ago

As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...

Client Services Representative

  • Sterling Heights, MI (10 miles from Highland Park, MI)
  • 3 hours ago
  • Sterling Heights, MI (10 miles from Highland Park, MI)
  • 3 hours ago

As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...

Customer Care Specialist

  • Livonia, MI (14 miles from Highland Park, MI)
  • 8 hours ago
  • Livonia, MI (14 miles from Highland Park, MI)
  • 8 hours ago

Customer Care Specialist Customer Care Specialist Posted 4 days ago Company Location Livonia, MI Work Location On-Site Company Seedlings Braille Books for Children Employer Contact Amanda Hercula...

Customer Service Specialist

  • Detroit, MI (5 miles from Highland Park, MI)
  • 9 hours ago
  • Detroit, MI (5 miles from Highland Park, MI)
  • 9 hours ago

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...

Customer Service Representative (Banking Specialist)

  • Highland Park, MI
  • 12 hours ago
  • Highland Park, MI
  • 12 hours ago

OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...

Blood Collection Staff - Customer Service

  • Taylor, MI (15 miles from Highland Park, MI)
  • 14 hours ago
  • Taylor, MI (15 miles from Highland Park, MI)
  • 14 hours ago

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...

Customer Care Representative

  • Dearborn, MI (8 miles from Highland Park, MI)
  • 1 day ago
  • Dearborn, MI (8 miles from Highland Park, MI)
  • 1 day ago

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer...

Customer Service Representative

  • Dearborn, MI (8 miles from Highland Park, MI)
  • 1 day ago
  • Dearborn, MI (8 miles from Highland Park, MI)
  • 1 day ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

CLUB Customer Service

  • Chesterfield, MI (24 miles from Highland Park, MI)
  • 1 day ago
  • Chesterfield, MI (24 miles from Highland Park, MI)
  • 1 day ago

POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...

Customer Service Representative (On-Site 2nd Shift)

  • Birmingham, MI (10 miles from Highland Park, MI)
  • 1 day ago
  • Birmingham, MI (10 miles from Highland Park, MI)
  • 1 day ago

External Job Title: Customer Service Representative (On-Site) External Job Description: Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be available...

Customer Service Representative - Finance

  • Ferndale, MI (3 miles from Highland Park, MI)
  • 1 day ago
  • Ferndale, MI (3 miles from Highland Park, MI)
  • 1 day ago

GENERAL STATEMENT OF DUTIES The CSR I Position at the City of Ferndale serves as the initial point of contact on the phone or in person for residents, businesses, and visitors seeking information,...

Customer Service - Self Storage Manager

  • Waterford, MI (22 miles from Highland Park, MI)
  • 1 day ago
  • Waterford, MI (22 miles from Highland Park, MI)
  • 1 day ago

Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including...

Demographic Data for Highland Park, MI

Moving to Highland Park, MI? Find some basic demographic data about Highland Park, MI below.


Local
National
22,168
366
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Highland Park, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Highland Park, MI offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Highland Park, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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