Customer Service Representative Jobs in Franklin, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Services Representative
- Detroit, MI (15 miles from Franklin, MI)
- 2 hours ago
- Detroit, MI (15 miles from Franklin, MI)
- 2 hours ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
Client Services Representative
- Sterling Heights, MI (10 miles from Franklin, MI)
- 2 hours ago
- Sterling Heights, MI (10 miles from Franklin, MI)
- 2 hours ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
- Livonia, MI (11 miles from Franklin, MI)
- 7 hours ago
- Livonia, MI (11 miles from Franklin, MI)
- 7 hours ago
Customer Care Specialist Customer Care Specialist Posted 4 days ago Company Location Livonia, MI Work Location On-Site Company Seedlings Braille Books for Children Employer Contact Amanda Hercula...
- Detroit, MI (15 miles from Franklin, MI)
- 8 hours ago
- Detroit, MI (15 miles from Franklin, MI)
- 8 hours ago
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Customer Service Representative (Banking Specialist)
- Highland Park, MI (10 miles from Franklin, MI)
- 11 hours ago
- Highland Park, MI (10 miles from Franklin, MI)
- 11 hours ago
OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...
Blood Collection Staff - Customer Service
- Taylor, MI (20 miles from Franklin, MI)
- 13 hours ago
- Taylor, MI (20 miles from Franklin, MI)
- 13 hours ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
- Dearborn, MI (15 miles from Franklin, MI)
- 23 hours ago
- Dearborn, MI (15 miles from Franklin, MI)
- 23 hours ago
At Percepta, we bring first-class service across each market we support. As a Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer...
Pharmacy Customer Service Associate
- Garden City, MI (13 miles from Franklin, MI)
- 23 hours ago
- Garden City, MI (13 miles from Franklin, MI)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Dearborn, MI (15 miles from Franklin, MI)
- 1 day ago
- Dearborn, MI (15 miles from Franklin, MI)
- 1 day ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Dearborn Heights, MI (15 miles from Franklin, MI)
- 1 day ago
- Dearborn Heights, MI (15 miles from Franklin, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative (On-Site 2nd Shift)
- Birmingham, MI (3 miles from Franklin, MI)
- 1 day ago
- Birmingham, MI (3 miles from Franklin, MI)
- 1 day ago
External Job Title: Customer Service Representative (On-Site) External Job Description: Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be available...
Customer Service Representative - Finance
- Ferndale, MI (7 miles from Franklin, MI)
- 1 day ago
- Ferndale, MI (7 miles from Franklin, MI)
- 1 day ago
GENERAL STATEMENT OF DUTIES The CSR I Position at the City of Ferndale serves as the initial point of contact on the phone or in person for residents, businesses, and visitors seeking information,...
Customer Service - Self Storage Manager
- Waterford, MI (11 miles from Franklin, MI)
- 1 day ago
- Waterford, MI (11 miles from Franklin, MI)
- 1 day ago
Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including...
- Grosse Pointe Woods, MI (19 miles from Franklin, MI)
- 1 day ago
- Grosse Pointe Woods, MI (19 miles from Franklin, MI)
- 1 day ago
LabCorp is seeking a Customer Service Support Representative to join our team in Grosse Pointe Woods, MI. This is not a remote position This position will work with physician offices, hospital...
Automotive Customer Service Advisor
- Eastpointe, MI (16 miles from Franklin, MI)
- 1 day ago
- Eastpointe, MI (16 miles from Franklin, MI)
- 1 day ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Demographic Data for Franklin, MI
Moving to Franklin, MI? Find some basic demographic data about Franklin, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Franklin, MI
Highest Education Level
Customer Service Representatives in Franklin, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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