Customer Service Representative Jobs in Flat Rock, MI

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 98 Jobs

Customer Service Representative

  • Plymouth, MI (21 miles from Flat Rock, MI)
  • 4 hours ago
  • Plymouth, MI (21 miles from Flat Rock, MI)
  • 4 hours ago

Customer Service Representative JTEKT North America, 47771 Halyard Drive, Plymouth, Michigan, United States of America Req #4749 Tuesday, July 1, 2025 Company Profile JTEKT North America is a global...

Customer Service Representative

  • Detroit, MI (20 miles from Flat Rock, MI)
  • 2 days ago
  • Detroit, MI (20 miles from Flat Rock, MI)
  • 2 days ago

Customer Service Representative Better Hearing Centers - NH Detroit, Michigan 2 days ago Quick Job type Full-time Quick Job description Customer Service Representative are responsible for interacting...

Customer Service Representative II

  • Detroit, MI (20 miles from Flat Rock, MI)
  • 2 days ago
  • Detroit, MI (20 miles from Flat Rock, MI)
  • 2 days ago

Customer Service Representative II CrossFire Group Detroit, MI, US 1 day ago Quick Job type Permanent Quick Job description Customer Service Representative II (Hybrid - Detroit, MI) Pay Rate : $19 /...

Customer Service Associate

  • Garden City, MI (15 miles from Flat Rock, MI)
  • 2 days ago
  • Garden City, MI (15 miles from Flat Rock, MI)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Retail Customer Service Associate

  • Taylor, MI (8 miles from Flat Rock, MI)
  • 2 days ago
  • Taylor, MI (8 miles from Flat Rock, MI)
  • 2 days ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Customer Service - Self Storage Manager

  • Taylor, MI (8 miles from Flat Rock, MI)
  • 2 days ago
  • Taylor, MI (8 miles from Flat Rock, MI)
  • 2 days ago

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...

Client Services Representative

  • Detroit, MI (20 miles from Flat Rock, MI)
  • 2 days ago
  • Detroit, MI (20 miles from Flat Rock, MI)
  • 2 days ago

As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...

Customer Care Specialist

  • Livonia, MI (18 miles from Flat Rock, MI)
  • 3 days ago
  • Livonia, MI (18 miles from Flat Rock, MI)
  • 3 days ago

Customer Care Specialist Customer Care Specialist Posted 4 days ago Company Location Livonia, MI Work Location On-Site Company Seedlings Braille Books for Children Employer Contact Amanda Hercula...

Customer Service Specialist

  • Detroit, MI (20 miles from Flat Rock, MI)
  • 3 days ago
  • Detroit, MI (20 miles from Flat Rock, MI)
  • 3 days ago

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...

Customer Service Representative (Banking Specialist)

  • Highland Park, MI (23 miles from Flat Rock, MI)
  • 3 days ago
  • Highland Park, MI (23 miles from Flat Rock, MI)
  • 3 days ago

OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...

Blood Collection Staff - Customer Service

  • Ypsilanti, MI (17 miles from Flat Rock, MI)
  • 3 days ago
  • Ypsilanti, MI (17 miles from Flat Rock, MI)
  • 3 days ago

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...

Customer Care Representative

  • Dearborn, MI (14 miles from Flat Rock, MI)
  • 3 days ago
  • Dearborn, MI (14 miles from Flat Rock, MI)
  • 3 days ago

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer...

Pharmacy Customer Service Associate

  • Garden City, MI (15 miles from Flat Rock, MI)
  • 3 days ago
  • Garden City, MI (15 miles from Flat Rock, MI)
  • 3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Dearborn, MI (14 miles from Flat Rock, MI)
  • 4 days ago
  • Dearborn, MI (14 miles from Flat Rock, MI)
  • 4 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Representative

  • Detroit, MI (20 miles from Flat Rock, MI)
  • 4 days ago
  • Detroit, MI (20 miles from Flat Rock, MI)
  • 4 days ago

General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Demographic Data for Flat Rock, MI

Moving to Flat Rock, MI? Find some basic demographic data about Flat Rock, MI below.


Local
National
23,829
291
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Flat Rock, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Flat Rock, MI offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Flat Rock, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »