Customer Service Representative Jobs in Eastpointe, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- West Bloomfield, MI (22 miles from Eastpointe, MI)
- 11 hours ago
- West Bloomfield, MI (22 miles from Eastpointe, MI)
- 11 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Representative
- Detroit, MI (10 miles from Eastpointe, MI)
- 1 day ago
- Detroit, MI (10 miles from Eastpointe, MI)
- 1 day ago
Customer Service Representative Better Hearing Centers - NH Detroit, Michigan 2 days ago Quick Job type Full-time Quick Job description Customer Service Representative are responsible for interacting...
- Orion, MI (24 miles from Eastpointe, MI)
- 1 day ago
- Orion, MI (24 miles from Eastpointe, MI)
- 1 day ago
Store - DET-ORION TOWNSHIP, MI Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout...
Customer Service Representative II
- Detroit, MI (10 miles from Eastpointe, MI)
- 1 day ago
- Detroit, MI (10 miles from Eastpointe, MI)
- 1 day ago
Customer Service Representative II CrossFire Group Detroit, MI, US 1 day ago Quick Job type Permanent Quick Job description Customer Service Representative II (Hybrid - Detroit, MI) Pay Rate : $19 /...
- Garden City, MI (22 miles from Eastpointe, MI)
- 1 day ago
- Garden City, MI (22 miles from Eastpointe, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Associate
- Shelby Township, MI (14 miles from Eastpointe, MI)
- 1 day ago
- Shelby Township, MI (14 miles from Eastpointe, MI)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Client Services Representative
- Warren, MI (4 miles from Eastpointe, MI)
- 1 day ago
- Warren, MI (4 miles from Eastpointe, MI)
- 1 day ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
Customer Service - Self Storage Manager
- Taylor, MI (23 miles from Eastpointe, MI)
- 1 day ago
- Taylor, MI (23 miles from Eastpointe, MI)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Customer Service Representative - Patient Registration
- Madison Heights, MI (8 miles from Eastpointe, MI)
- 1 day ago
- Madison Heights, MI (8 miles from Eastpointe, MI)
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Pharmacy Customer Service Associate
- West Bloomfield, MI (22 miles from Eastpointe, MI)
- 1 day ago
- West Bloomfield, MI (22 miles from Eastpointe, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Services Representative
- Detroit, MI (10 miles from Eastpointe, MI)
- 2 days ago
- Detroit, MI (10 miles from Eastpointe, MI)
- 2 days ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
Client Services Representative
- Sterling Heights, MI (9 miles from Eastpointe, MI)
- 2 days ago
- Sterling Heights, MI (9 miles from Eastpointe, MI)
- 2 days ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
- Livonia, MI (22 miles from Eastpointe, MI)
- 2 days ago
- Livonia, MI (22 miles from Eastpointe, MI)
- 2 days ago
Customer Care Specialist Customer Care Specialist Posted 4 days ago Company Location Livonia, MI Work Location On-Site Company Seedlings Braille Books for Children Employer Contact Amanda Hercula...
- Detroit, MI (10 miles from Eastpointe, MI)
- 2 days ago
- Detroit, MI (10 miles from Eastpointe, MI)
- 2 days ago
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Customer Service Representative (Banking Specialist)
- Highland Park, MI (8 miles from Eastpointe, MI)
- 2 days ago
- Highland Park, MI (8 miles from Eastpointe, MI)
- 2 days ago
OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...
Demographic Data for Eastpointe, MI
Moving to Eastpointe, MI? Find some basic demographic data about Eastpointe, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Eastpointe, MI
Highest Education Level
Customer Service Representatives in Eastpointe, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »