Customer Service Representative Jobs in East Lansing, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 6 hours ago
- Lansing, MI (6 miles from East Lansing, MI)
- 6 hours ago
What We're Looking For: We are seeking a dynamic and organized Customer Service Representative to drive sales growth while ensuring efficient coordination of our craftsmen....
Pharmacy Customer Service Associate
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 1 day ago
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Experience Representative- Lansing Airport
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Customer Support Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
Customer Support Representative Call Center & Customer Service $ 16.50 / Hour location_on Lansing, Michigan work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
Byram Healthcare Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 5 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 5 days ago
center experience preferred KNOWLEDGE, SKILLS AND ABILIITES Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn...
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 6 days ago
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 9 days ago
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 9 days ago
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass,...
Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 11 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 11 days ago
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team....
Customer Service Representative (Part-Time)
- Lansing, MI (6 miles from East Lansing, MI)
- 13 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 13 days ago
Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team....
Retail Customer Service Cashier
- Lansing, MI (6 miles from East Lansing, MI)
- 13 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 13 days ago
Req ID: 459013 Address: 18720 Partello Rd. Marshall, MI, 49068 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Customer Service Quality Coach 12pm-9:30pm EST
- Lansing, MI (6 miles from East Lansing, MI)
- 16 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 16 days ago
The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 18 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 18 days ago
Service Representative when not in the field Answer inbound and make outbound calls and emails to support patient needs Process orders, verify insurance and referral information, and schedule equipment...
Demographic Data for East Lansing, MI
Moving to East Lansing, MI? Find some basic demographic data about East Lansing, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in East Lansing, MI
Highest Education Level
Customer Service Representatives in East Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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