Customer Service Representative Jobs in East Lansing, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Treasury Customer Service Representative 6-9
- State of Michigan
- Dimondale, MI (13 miles from East Lansing, MI)
- 13 hours ago
- Dimondale, MI (13 miles from East Lansing, MI)
- 13 hours ago
View the job specification at: Treasury Customer Service Representative....
RemotePart Time - Customer Service - Self Storage Manager
- Public Storage
- Mason, MI (12 miles from East Lansing, MI)
- 2 days ago
- Mason, MI (12 miles from East Lansing, MI)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Schedules...
In Person Part TimeCustomer Service Representative
- National Seating & Mobility
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
What is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to...
In PersonMultiLocation Branch Customer Service Specialist
- The SherwinWilliams Company
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
The individual selected for this role will be expected to work at stores within a 20 mile radius of Store #1263, located at: 1405 Keystone Avenue Lansing MI, 48911.This position works closely with...
In PersonCustomer Service Rep(01194) - 327 S Bridge St
- Domino's Pizza
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 4 days ago
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 4 days ago
Company Description Job Description Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a...
In PersonCustomer Service Representative
- AF Group
- Lansing, MI (6 miles from East Lansing, MI)
- 5 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 5 days ago
The Customer Service Representative plays a key role in delivering exceptional service in a fast-paced Call Center setting....
In PersonMulti-Location Branch Customer Service Specialist
- Sherwin Williams
- Lansing, MI (6 miles from East Lansing, MI)
- 8 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 8 days ago
The individual selected for this role will be expected to work at stores within a 20 mile radius of Store #1263, located at: 1405 Keystone Avenue Lansing MI, 48911. This position works closely...
In PersonBilingual (Spanish/English) Customer Service Representative
- Dart Container
- Mason, MI (12 miles from East Lansing, MI)
- 11 days ago
- Mason, MI (12 miles from East Lansing, MI)
- 11 days ago
Provide exceptional customer service through the timely and accurate entering and reviewing of orders as well as responding and resolving customer related questions. Day-to-Day Role: Process...
In PersonLooking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment...
HybridCustomer Service Representative - Hybrid (Lansing, MI)
- CVS Health
- East Lansing, MI
- 14 days ago
- East Lansing, MI
- 14 days ago
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues...
HybridP/C Customer Service Support Analyst
- Michigan Farm Bureau
- Lansing, MI (6 miles from East Lansing, MI)
- 15 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 15 days ago
OBJECTIVE P/C Customer Service Support Analyst Objective To represent Property/Casualty Customer Service (PCCS) on corporate and department projects. To assist with the study, analysis, design,...
In PersonAssociate Life Customer Service Specialist
- Michigan Farm Bureau
- Lansing, MI (6 miles from East Lansing, MI)
- 15 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 15 days ago
OBJECTIVE Associate Life Customer Service Specialist Objective To be an effective team member of the Life Customer Service Department. To provide customer service in a prompt and professional...
In PersonCustomer Service Rep(01167) - 5645 S Cedar St
- Domino's
- Lansing, MI (6 miles from East Lansing, MI)
- 19 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 19 days ago
Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a friendly, energetic, and customer-focused...
In PersonMember Advocate - Customer Service Representative
- The Doctors Company
- East Lansing, MI
- 21 days ago
- East Lansing, MI
- 21 days ago
The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of...
Hybrid- KFC
- Lansing, MI (6 miles from East Lansing, MI)
- 30+ days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 30+ days ago
Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to...
In PersonDemographic Data for East Lansing, MI
Moving to East Lansing, MI? Find some basic demographic data about East Lansing, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in East Lansing, MI
Highest Education Level
Customer Service Representatives in East Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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