Customer Service Representative Jobs in East Lansing, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
P/C Customer Service Specialist
- Lansing, MI (6 miles from East Lansing, MI)
- 4 hours ago
- Lansing, MI (6 miles from East Lansing, MI)
- 4 hours ago
One year of call center experience preferred. One year of professional office experience preferred....
Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 9 hours ago
- Lansing, MI (6 miles from East Lansing, MI)
- 9 hours ago
Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....
Sales Associate - Detroit, MI - Sports Medicine
- Lansing, MI (6 miles from East Lansing, MI)
- 9 hours ago
- Lansing, MI (6 miles from East Lansing, MI)
- 9 hours ago
Work Flexibility: Field-based The company Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company...
Eyewear Customer Service/Sales Advisor Part Time
- Lansing, MI (6 miles from East Lansing, MI)
- 13 hours ago
- Lansing, MI (6 miles from East Lansing, MI)
- 13 hours ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Customer Service Case Analyst (Remote - Michigan)
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
About the Role** **_Location: Remote - Michigan residents_** Are you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday...
Remote WorkAt CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely...
- Okemos, MI (2 miles from East Lansing, MI)
- 5 days ago
- Okemos, MI (2 miles from East Lansing, MI)
- 5 days ago
Client Service Associate Location US-WY-Casper ID 2025-7522 Category Branch Office Support Position Type Regular | Full Time Work Type Onsite Why Stifel Stifel strives for a culture that puts its...
Pharmacy Customer Service Associate
- Saint Johns, MI (17 miles from East Lansing, MI)
- 7 days ago
- Saint Johns, MI (17 miles from East Lansing, MI)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Government Programs Customer Service Representative
- Okemos, MI (2 miles from East Lansing, MI)
- 7 days ago
- Okemos, MI (2 miles from East Lansing, MI)
- 7 days ago
Training will be hybrid.**At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by...
Bilingual Spanish Customer Service Representative - Remote
- Lansing, MI (6 miles from East Lansing, MI)
- 8 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 8 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 10 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 10 days ago
Job Requirement Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative
- Okemos, MI (2 miles from East Lansing, MI)
- 10 days ago
- Okemos, MI (2 miles from East Lansing, MI)
- 10 days ago
Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients,...
Treasury Customer Service Representative 6-E8 (State Agency Collections)
- Dimondale, MI (13 miles from East Lansing, MI)
- 11 days ago
- Dimondale, MI (13 miles from East Lansing, MI)
- 11 days ago
6 or one year equivalent to a Treasury Customer Service Representative 7....
Retail Customer Service Cashier
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 12 days ago
- Grand Ledge, MI (16 miles from East Lansing, MI)
- 12 days ago
Req ID: 459018 Address: 7300 West Grand River Avenue Grand Ledge, MI, 48837 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible...
Demographic Data for East Lansing, MI
Moving to East Lansing, MI? Find some basic demographic data about East Lansing, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in East Lansing, MI
Highest Education Level
Customer Service Representatives in East Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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