Customer Service Representative Jobs in Drayton Plains, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- West Bloomfield, MI (9 miles from Drayton Plains, MI)
- 6 hours ago
- West Bloomfield, MI (9 miles from Drayton Plains, MI)
- 6 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Orion, MI (6 miles from Drayton Plains, MI)
- 1 day ago
- Orion, MI (6 miles from Drayton Plains, MI)
- 1 day ago
Store - DET-ORION TOWNSHIP, MI Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout...
- Garden City, MI (24 miles from Drayton Plains, MI)
- 1 day ago
- Garden City, MI (24 miles from Drayton Plains, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Associate
- Shelby Township, MI (19 miles from Drayton Plains, MI)
- 1 day ago
- Shelby Township, MI (19 miles from Drayton Plains, MI)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Client Services Representative
- Warren, MI (23 miles from Drayton Plains, MI)
- 1 day ago
- Warren, MI (23 miles from Drayton Plains, MI)
- 1 day ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
Customer Service Representative - Patient Registration
- Madison Heights, MI (18 miles from Drayton Plains, MI)
- 1 day ago
- Madison Heights, MI (18 miles from Drayton Plains, MI)
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Pharmacy Customer Service Associate
- West Bloomfield, MI (9 miles from Drayton Plains, MI)
- 1 day ago
- West Bloomfield, MI (9 miles from Drayton Plains, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Services Representative
- Sterling Heights, MI (17 miles from Drayton Plains, MI)
- 1 day ago
- Sterling Heights, MI (17 miles from Drayton Plains, MI)
- 1 day ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
- Livonia, MI (21 miles from Drayton Plains, MI)
- 2 days ago
- Livonia, MI (21 miles from Drayton Plains, MI)
- 2 days ago
Customer Care Specialist Customer Care Specialist Posted 4 days ago Company Location Livonia, MI Work Location On-Site Company Seedlings Braille Books for Children Employer Contact Amanda Hercula...
Customer Service Representative (Banking Specialist)
- Highland Park, MI (23 miles from Drayton Plains, MI)
- 2 days ago
- Highland Park, MI (23 miles from Drayton Plains, MI)
- 2 days ago
OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...
Customer Service Representative
- Hazel Park, MI (20 miles from Drayton Plains, MI)
- 2 days ago
- Hazel Park, MI (20 miles from Drayton Plains, MI)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative (On-Site 2nd Shift)
- Birmingham, MI (12 miles from Drayton Plains, MI)
- 3 days ago
- Birmingham, MI (12 miles from Drayton Plains, MI)
- 3 days ago
External Job Title: Customer Service Representative (On-Site) External Job Description: Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be available...
Customer Service - Self Storage Manager
- Waterford, MI (3 miles from Drayton Plains, MI)
- 3 days ago
- Waterford, MI (3 miles from Drayton Plains, MI)
- 3 days ago
Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including...
Blood Collection Staff - Customer Service
- Warren, MI (23 miles from Drayton Plains, MI)
- 3 days ago
- Warren, MI (23 miles from Drayton Plains, MI)
- 3 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
- Northville, MI (20 miles from Drayton Plains, MI)
- 3 days ago
- Northville, MI (20 miles from Drayton Plains, MI)
- 3 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Drayton Plains, MI
Highest Education Level
Customer Service Representatives in Drayton Plains, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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