Customer Service Representative Jobs in Dearborn, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Community Choice Financial Family of Brands
- Harper Woods, MI (15 miles from Dearborn, MI)
- 23 days ago
- Harper Woods, MI (15 miles from Dearborn, MI)
- 23 days ago
Your Opportunity: Customer Service Representative CheckSmart Harper Woods, MI As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright...
In PersonCustomer Service Representative - Bilingual Spanish
- Arthur J Gallagher & Co.
- Livonia, MI (10 miles from Dearborn, MI)
- 23 hours ago
- Livonia, MI (10 miles from Dearborn, MI)
- 23 hours ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In Person Part TimeCustomer Care Representative I
- Cabinetworks Group
- Livonia, MI (10 miles from Dearborn, MI)
- 1 day ago
- Livonia, MI (10 miles from Dearborn, MI)
- 1 day ago
Our people are the life of this company. Together, we build life into the kitchen. We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the...
In PersonHybrid Warehouse and Customer Support Rep (38670)
- Emser Tile
- Sterling Heights, MI (18 miles from Dearborn, MI)
- 1 day ago
- Sterling Heights, MI (18 miles from Dearborn, MI)
- 1 day ago
Job DetailsJob Location: Detroit - Sterling Heights, MI 48314Position Type: Full TimeSalary Range: $17.50 - $25.00 HourlyHybrid Warehouse and Customer Support Representative Emser Tile LLC Emser...
HybridCustomer Account Representative
- Rent A Center
- Hazel Park, MI (11 miles from Dearborn, MI)
- 1 day ago
- Hazel Park, MI (11 miles from Dearborn, MI)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Position Summary If youre looking for a...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Roseville, MI (18 miles from Dearborn, MI)
- 1 day ago
- Roseville, MI (18 miles from Dearborn, MI)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative
- PTSolutions
- Novi, MI (20 miles from Dearborn, MI)
- 2 days ago
- Novi, MI (20 miles from Dearborn, MI)
- 2 days ago
At PTSolutions, we are looking to add to our growing team of Customer Service Representatives....
In PersonBlood Collection Staff - Customer Service
- American Red Cross
- Troy, MI (20 miles from Dearborn, MI)
- 2 days ago
- Troy, MI (20 miles from Dearborn, MI)
- 2 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
In PersonCustomer Service Representative
- Ilitch
- Detroit, MI (6 miles from Dearborn, MI)
- 2 days ago
- Detroit, MI (6 miles from Dearborn, MI)
- 2 days ago
Job Summary: In this role, you will provide troubleshooting assistance and support related to specific software and peripherals of the Caesar Vision POS product and on-demand food delivery service...
In PersonOptical Lab Customer Service Representative Tier II
- ABB OPTICAL Group
- Auburn Hills, MI (23 miles from Dearborn, MI)
- 4 days ago
- Auburn Hills, MI (23 miles from Dearborn, MI)
- 4 days ago
Service Representative provides elevated support to our Lab customers....
In PersonBilingual MultiLocation Customer Service Speciali
- The SherwinWilliams Company
- Bloomfield Township, MI (17 miles from Dearborn, MI)
- 4 days ago
- Bloomfield Township, MI (17 miles from Dearborn, MI)
- 4 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In Person- ImageFIRST Healthcare Laundry Specialists
- Livonia, MI (10 miles from Dearborn, MI)
- 5 days ago
- Livonia, MI (10 miles from Dearborn, MI)
- 5 days ago
Customer Advocate ImageFIRST Healthcare Laundry Specialists - 3.1 Livonia, MI Job Details Full-time $90,000 - $100,000 a year 1 day ago Benefits Paid parental leave Health insurance Dental...
In PersonFederal Software Customer Service Delivery Manage
- Motorola Solutions
- Detroit, MI (6 miles from Dearborn, MI)
- 6 days ago
- Detroit, MI (6 miles from Dearborn, MI)
- 6 days ago
Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
In PersonCustomer Service Representative
- Two Men and a Truck
- Fraser, MI (19 miles from Dearborn, MI)
- 6 days ago
- Fraser, MI (19 miles from Dearborn, MI)
- 6 days ago
As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities....
In PersonMultiLocation Customer Service Specialist Spanish
- The SherwinWilliams Company
- Clinton Township, MI (21 miles from Dearborn, MI)
- 7 days ago
- Clinton Township, MI (21 miles from Dearborn, MI)
- 7 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonDemographic Data for Dearborn, MI
Moving to Dearborn, MI? Find some basic demographic data about Dearborn, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Dearborn, MI
Highest Education Level
Customer Service Representatives in Dearborn, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »