Customer Service Representative Jobs in Coldwater, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Union City, MI (11 miles from Coldwater, MI)
- 4 days ago
- Union City, MI (11 miles from Coldwater, MI)
- 4 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
BMV Intermediate Customer Service Representative
- Angola, IN (17 miles from Coldwater, MI)
- 5 days ago
- Angola, IN (17 miles from Coldwater, MI)
- 5 days ago
BMV Intermediate Customer Service Representative 3.4 3.4 out of 5 stars Angola, IN 46703 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers...
Customer Service Support Specialist (Iris)
- Sturgis, MI (20 miles from Coldwater, MI)
- 8 days ago
- Sturgis, MI (20 miles from Coldwater, MI)
- 8 days ago
RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties: Creates, completes, updates, and reviews employee and client records (PR, CS)...
Customer Assistance Representative- Coldwater/Sturgis
- Coldwater, MI
- 8 days ago
- Coldwater, MI
- 8 days ago
Overview Get on the fast track to a more rewarding career with Enterprise Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a...
Customer Service Maintenance Technician
- Montgomery, MI (10 miles from Coldwater, MI)
- 11 days ago
- Montgomery, MI (10 miles from Coldwater, MI)
- 11 days ago
Position Overview: We are seeking a Customer Service Maintenance Technician who will be responsible for safely installing, maintaining, inspecting, and removing all types of liquid and/or gaseous...
Retail Customer Service/Cashier
- Jonesville, MI (23 miles from Coldwater, MI)
- 13 days ago
- Jonesville, MI (23 miles from Coldwater, MI)
- 13 days ago
Req ID: 459613 Address: 3443 W. Maumee Street Angola, IN, 46703 Benefits:. Fuel Your Growth with Love's - company funded tuition assistance program. Paid Time Off. Flexible Scheduling. 401(k) -...
Customer Support Representative
- Fremont, IN (14 miles from Coldwater, MI)
- 22 days ago
- Fremont, IN (14 miles from Coldwater, MI)
- 22 days ago
The Customer Service Representative will develop and sustain excellent customer service qualities that promote the growth of iSolved Benefit Services....
Customer Service Rep(01228) - 701 Olds St
- Jonesville, MI (23 miles from Coldwater, MI)
- 45+ days ago
- Jonesville, MI (23 miles from Coldwater, MI)
- 45+ days ago
Company Description Job Description Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a...
Customer Service Rep(02634) - 1500 N Wayne St
- Angola, IN (17 miles from Coldwater, MI)
- 45+ days ago
- Angola, IN (17 miles from Coldwater, MI)
- 45+ days ago
Company Description Job Description Friendly, outgoing personality, works well with others in a fast paced environment. Courteous and respectful to customers as well as other employees. Answer...
- Sturgis, MI (20 miles from Coldwater, MI)
- 45+ days ago
- Sturgis, MI (20 miles from Coldwater, MI)
- 45+ days ago
Job Summary: Under general supervision but acting according to established policies and procedures. Provides high quality customer service to clients via telephone, responding to both internal and...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Coldwater, MI
Moving to Coldwater, MI? Find some basic demographic data about Coldwater, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Coldwater, MI
Highest Education Level
Customer Service Representatives in Coldwater, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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