Customer Service Representative Jobs in Birmingham, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Detroit, MI (15 miles from Birmingham, MI)
- 2 hours ago
- Detroit, MI (15 miles from Birmingham, MI)
- 2 hours ago
Customer Service Representative Better Hearing Centers - NH Detroit, Michigan 2 days ago Quick Job type Full-time Quick Job description Customer Service Representative are responsible for interacting...
- Orion, MI (12 miles from Birmingham, MI)
- 3 hours ago
- Orion, MI (12 miles from Birmingham, MI)
- 3 hours ago
Store - DET-ORION TOWNSHIP, MI Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout...
Customer Service Representative II
- Detroit, MI (15 miles from Birmingham, MI)
- 4 hours ago
- Detroit, MI (15 miles from Birmingham, MI)
- 4 hours ago
Customer Service Representative II CrossFire Group Detroit, MI, US 1 day ago Quick Job type Permanent Quick Job description Customer Service Representative II (Hybrid - Detroit, MI) Pay Rate : $19 /...
- Garden City, MI (16 miles from Birmingham, MI)
- 6 hours ago
- Garden City, MI (16 miles from Birmingham, MI)
- 6 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Associate
- Shelby Township, MI (13 miles from Birmingham, MI)
- 7 hours ago
- Shelby Township, MI (13 miles from Birmingham, MI)
- 7 hours ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Client Services Representative
- Warren, MI (11 miles from Birmingham, MI)
- 12 hours ago
- Warren, MI (11 miles from Birmingham, MI)
- 12 hours ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
Customer Service - Self Storage Manager
- Taylor, MI (22 miles from Birmingham, MI)
- 12 hours ago
- Taylor, MI (22 miles from Birmingham, MI)
- 12 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Customer Service Representative - Patient Registration
- Madison Heights, MI (6 miles from Birmingham, MI)
- 19 hours ago
- Madison Heights, MI (6 miles from Birmingham, MI)
- 19 hours ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Pharmacy Customer Service Associate
- West Bloomfield, MI (8 miles from Birmingham, MI)
- 19 hours ago
- West Bloomfield, MI (8 miles from Birmingham, MI)
- 19 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Services Representative
- Detroit, MI (15 miles from Birmingham, MI)
- 22 hours ago
- Detroit, MI (15 miles from Birmingham, MI)
- 22 hours ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
Client Services Representative
- Sterling Heights, MI (7 miles from Birmingham, MI)
- 22 hours ago
- Sterling Heights, MI (7 miles from Birmingham, MI)
- 22 hours ago
As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first...
- Livonia, MI (14 miles from Birmingham, MI)
- 1 day ago
- Livonia, MI (14 miles from Birmingham, MI)
- 1 day ago
Customer Care Specialist Customer Care Specialist Posted 4 days ago Company Location Livonia, MI Work Location On-Site Company Seedlings Braille Books for Children Employer Contact Amanda Hercula...
- Detroit, MI (15 miles from Birmingham, MI)
- 1 day ago
- Detroit, MI (15 miles from Birmingham, MI)
- 1 day ago
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Customer Service Representative (Banking Specialist)
- Highland Park, MI (10 miles from Birmingham, MI)
- 1 day ago
- Highland Park, MI (10 miles from Birmingham, MI)
- 1 day ago
OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...
Blood Collection Staff - Customer Service
- Taylor, MI (22 miles from Birmingham, MI)
- 1 day ago
- Taylor, MI (22 miles from Birmingham, MI)
- 1 day ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Demographic Data for Birmingham, MI
Moving to Birmingham, MI? Find some basic demographic data about Birmingham, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Birmingham, MI
Highest Education Level
Customer Service Representatives in Birmingham, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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