Customer Service Representative Jobs in Wilbraham, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(03074) - 670 Broadway St
- Chicopee, MA (8 miles from Wilbraham, MA)
- 8 hours ago
- Chicopee, MA (8 miles from Wilbraham, MA)
- 8 hours ago
Company Description Job Description Dominos Pizza on Boston RD in Springfield MA is now hiring Part Time and Full Time Pizza Makers. Are you in school or have another job? No problem we offer...
Customer Service Rep(09531) - 52 Rainbow Rd
- Granby, CT (22 miles from Wilbraham, MA)
- 1 day ago
- Granby, CT (22 miles from Wilbraham, MA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service - Self Storage Manager
- Springfield, MA (8 miles from Wilbraham, MA)
- 2 days ago
- Springfield, MA (8 miles from Wilbraham, MA)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Pharmacy Customer Service Associate
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 2 days ago
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
- South Windsor, CT (21 miles from Wilbraham, MA)
- 2 days ago
- South Windsor, CT (21 miles from Wilbraham, MA)
- 2 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Easthampton, MA (18 miles from Wilbraham, MA)
- 2 days ago
- Easthampton, MA (18 miles from Wilbraham, MA)
- 2 days ago
Service Representative Location: Easthampton Office Position Summary: Provides superior customer service to customers while placing an emphasis on relationship building....
Customer Service Representative
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 4 days ago
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 4 days ago
SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the...
Customer Service Rep(03703) - 624 Boston Rd
- Springfield, MA (8 miles from Wilbraham, MA)
- 4 days ago
- Springfield, MA (8 miles from Wilbraham, MA)
- 4 days ago
Company Description Job Description Dominos Pizza on Boston RD in Springfield MA is now hiring Part Time and Full Time Pizza Makers. Are you in school or have another job? No problem we offer...
- Windsor, CT (22 miles from Wilbraham, MA)
- 4 days ago
- Windsor, CT (22 miles from Wilbraham, MA)
- 4 days ago
Salary Range: $37,440 - $55,000 Job Posting End Date: This job will be posted on an ongoing basis. We've Got You Under Our Wing We are the duck. We develop and empower our people, cultivate...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- South Windsor, CT (21 miles from Wilbraham, MA)
- 4 days ago
- South Windsor, CT (21 miles from Wilbraham, MA)
- 4 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 5 days ago
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 5 days ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it...
- North Brookfield, MA (20 miles from Wilbraham, MA)
- 5 days ago
- North Brookfield, MA (20 miles from Wilbraham, MA)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439804 Address: USA-MA-North Brookfield-5 Gilbert Street Store Code: Store 08011 Front End (5151605) Hannaford Supermarkets started...
Customer Support Representative - Smithfield
- Woodstock Valley, CT (23 miles from Wilbraham, MA)
- 5 days ago
- Woodstock Valley, CT (23 miles from Wilbraham, MA)
- 5 days ago
Do you genuinely enjoy making a difference in the lives of others? If you answered yes and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as...
Customer Service Associate - Temporary
- Chicopee, MA (8 miles from Wilbraham, MA)
- 6 days ago
- Chicopee, MA (8 miles from Wilbraham, MA)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Vernon Rockville, CT (20 miles from Wilbraham, MA)
- 6 days ago
- Vernon Rockville, CT (20 miles from Wilbraham, MA)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Wilbraham, MA
Moving to Wilbraham, MA? Find some basic demographic data about Wilbraham, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Wilbraham, MA
Highest Education Level
Customer Service Representatives in Wilbraham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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