Customer Service Representative Jobs in West Roxbury, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 318 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Associate Customer Service Representative

  • Marlborough, MA (20 miles from West Roxbury, MA)
  • 3 hours ago
  • Marlborough, MA (20 miles from West Roxbury, MA)
  • 3 hours ago

Apply to be an Associate Customer Service Representative today! 9888222...

Assistant Customer Service Manager

  • Cohasset, MA (18 miles from West Roxbury, MA)
  • 3 hours ago
  • Cohasset, MA (18 miles from West Roxbury, MA)
  • 3 hours ago

A Day in the Life: Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this...

Customer Service Rep I

  • Waltham, MA (9 miles from West Roxbury, MA)
  • 3 hours ago
  • Waltham, MA (9 miles from West Roxbury, MA)
  • 3 hours ago

Title: Customer Service Rep Location: Waltham, MA Shift: Mon- Fri | 8am to 5pm Contract: 3months Pay Rate: $17/hr Job Description: The role requires a commitment to meeting key performance...

Customer Service Associate

  • Framingham, MA (14 miles from West Roxbury, MA)
  • 4 hours ago
  • Framingham, MA (14 miles from West Roxbury, MA)
  • 4 hours ago

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...

Healthcare Customer Service Representative

  • Stoughton, MA (11 miles from West Roxbury, MA)
  • 10 hours ago
  • Stoughton, MA (11 miles from West Roxbury, MA)
  • 10 hours ago

Customer Service Representative (CSR) Temp to Perm** **Location:** Stoughton, MA **Pay Rate:** $18.50/hour **Start Date:** May 12, 2025 (Onboarding Deadline: April 25) **Hours:** MondayFriday, 8:30...

CampusGuard Customer Advocate

  • Boston, MA (7 miles from West Roxbury, MA)
  • 10 hours ago
  • Boston, MA (7 miles from West Roxbury, MA)
  • 10 hours ago

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...

Customer Service Representative

  • Salem, MA (20 miles from West Roxbury, MA)
  • 11 hours ago
  • Salem, MA (20 miles from West Roxbury, MA)
  • 11 hours ago

Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...

Customer Advocate Service Representative

  • Salem, MA (20 miles from West Roxbury, MA)
  • 12 hours ago
  • Salem, MA (20 miles from West Roxbury, MA)
  • 12 hours ago

Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...

Senior Client Service Representative

  • Boston, MA (7 miles from West Roxbury, MA)
  • 12 hours ago
  • Boston, MA (7 miles from West Roxbury, MA)
  • 12 hours ago

Senior Client Service Representative ID: 551744 Posted: 7/1/2025 Location: Boston, MA Category: Pro - Accounting/Finance Job Type: Temporary Duration: 3 - 6 Months Description Are you a Senior...

Customer Service Associate

  • Cohasset, MA (18 miles from West Roxbury, MA)
  • 14 hours ago
  • Cohasset, MA (18 miles from West Roxbury, MA)
  • 14 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Client Care Representative (Toyota)

  • Norwood, MA (6 miles from West Roxbury, MA)
  • 16 hours ago
  • Norwood, MA (6 miles from West Roxbury, MA)
  • 16 hours ago

Nucar Toyota of Norwood is hiring for our Client Care call center An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound...

Member Service Representative, Franklin, MA, Part-time, Onsite

  • Franklin, MA (18 miles from West Roxbury, MA)
  • 16 hours ago
  • Franklin, MA (18 miles from West Roxbury, MA)
  • 16 hours ago

Schedule Mon (every other) 11:30-3:30, Thursday & Friday 10:30-7:30, Saturday 8:30-3:30 What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying...

Sales Associate - Boston, MA - Sports Medicine

  • Boston, MA (7 miles from West Roxbury, MA)
  • 16 hours ago
  • Boston, MA (7 miles from West Roxbury, MA)
  • 16 hours ago

Work Flexibility: Field-based The company Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company...

Customer Service Associate - Dinner/Close Shift

  • Medford, MA (8 miles from West Roxbury, MA)
  • 16 hours ago
  • Medford, MA (8 miles from West Roxbury, MA)
  • 16 hours ago

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...

Demographic Data for West Roxbury, MA

Moving to West Roxbury, MA? Find some basic demographic data about West Roxbury, MA below.


Local
National
27,111
493
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in West Roxbury, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in West Roxbury, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in West Roxbury, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »