Customer Service Representative Jobs in West Newbury, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 140 Jobs

Veterinary Customer Service Representative

Lowell Rd Veterinary Center
Hudson, NH (22 miles from West Newbury, MA)
4 days ago

Lowell Rd Veterinary Center
Hudson, NH (22 miles from West Newbury, MA)
4 days ago

Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...

272 - Portsmouth - Customer Service Assistant II

Portsmouth, NH (20 miles from West Newbury, MA)
4 hours ago

Portsmouth, NH (20 miles from West Newbury, MA)
4 hours ago

272 - Portsmouth - Customer Service Assistant II Req #830 Portsmouth, NH 03801, USA Job Description Posted Tuesday, June 24, 2025 at 10:00 PM ** The base pay for this position is $18.39 plus $3.00...

148 - Customer Service Assistant I - Float Pool

Portsmouth, NH (20 miles from West Newbury, MA)
4 hours ago

Portsmouth, NH (20 miles from West Newbury, MA)
4 hours ago

148 - Customer Service Assistant I - Float Pool Req #831 Portsmouth, NH 03801, USA Job Description Posted Tuesday, June 24, 2025 at 10:00 PM ** The base pay for this position is $17.69 plus $3.00...

Customer Service Test Center Administrator

Lawrence, MA (11 miles from West Newbury, MA)
6 hours ago

Lawrence, MA (11 miles from West Newbury, MA)
6 hours ago

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...

Customer Service Rep(03225) - 725 Lafayette Rd

Hampton, NH (11 miles from West Newbury, MA)
9 hours ago

Hampton, NH (11 miles from West Newbury, MA)
9 hours ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...

Customer Service Rep(03769) - 382 Main St

Gloucester, MA (18 miles from West Newbury, MA)
9 hours ago

Gloucester, MA (18 miles from West Newbury, MA)
9 hours ago

Customer Service Rep(03201) - 599 Lafayette Rd

Portsmouth, NH (20 miles from West Newbury, MA)
1 day ago

Portsmouth, NH (20 miles from West Newbury, MA)
1 day ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(03208) - 254 N. Broadway

Salem, NH (13 miles from West Newbury, MA)
1 day ago

Salem, NH (13 miles from West Newbury, MA)
1 day ago

Company Description Job Description Great things are happening at Domino's Pizza......and we are looking for exceptional people who want to be part of the best pizza delivery company in the world!...

Customer Service Rep/Pizza Maker (Durham) - Starting at $14 per hour

Greenland, NH (17 miles from West Newbury, MA)
1 day ago

Greenland, NH (17 miles from West Newbury, MA)
1 day ago

Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...

Customer Service Rep/Pizza Maker (Hampton) - Starting at $15 per hour

Stratham, NH (15 miles from West Newbury, MA)
2 days ago

Stratham, NH (15 miles from West Newbury, MA)
2 days ago

Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...

Retail Loss Prevention Customer Service Associate

Swampscott, MA (22 miles from West Newbury, MA)
2 days ago

Swampscott, MA (22 miles from West Newbury, MA)
2 days ago

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Representative

Wakefield, MA (20 miles from West Newbury, MA)
2 days ago

Wakefield, MA (20 miles from West Newbury, MA)
2 days ago

Vaco Boston has partnered with our client to help fill a Customer Service Representative role....

Healthcare Customer Service Representative

Salem, MA (19 miles from West Newbury, MA)
3 days ago

Salem, MA (19 miles from West Newbury, MA)
3 days ago

Job Summary: Job Title: Customer Service Representative - Medicare Advantage Job Description: We are seeking a dedicated and professional Customer Service Representative to join our Medicare Advantage...

Customer Service Rep - Healthcare

Salem, MA (19 miles from West Newbury, MA)
3 days ago

Salem, MA (19 miles from West Newbury, MA)
3 days ago

Candidates must have a high school diploma or equivalent 1 year customer service call center experience or 1 year customer service experience such as insurance, banking, hospital medical office or other...

Remote Work

Customer Service Representative (Change of Agent) - Remote USA R0049353

Salem, MA (19 miles from West Newbury, MA)
3 days ago

Salem, MA (19 miles from West Newbury, MA)
3 days ago

Job Summary: Customer Service Representative (Change of Agent) - Remote USA R0049353 | FCC | CT Corporation System Wolters Kluwer Job Description?...

Remote Work

View all 140 jobs

Demographic Data for West Newbury, MA

Moving to West Newbury, MA? Find some basic demographic data about West Newbury, MA below.

Median Age

Average Household Income

Home Value vs Household Income in West Newbury, MA

Local

National

Total Population

4,500

Number of Businesses

City Size

Small

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in West Newbury, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in West Newbury, MA offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in West Newbury, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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