Customer Service Representative Jobs in Wakefield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Care Representative (Virtual)
- Boston, MA (9 miles from Wakefield, MA)
- 6 hours ago
- Boston, MA (9 miles from Wakefield, MA)
- 6 hours ago
Customer Care Representative (Virtual) (Boston) McQuade Organization compensation: $60K+ employment type: experience level: entry level job title: Benefits Representative Benefits Representative-...
Veterinary Customer Service Representative
- Weymouth, MA (21 miles from Wakefield, MA)
- 6 hours ago
- Weymouth, MA (21 miles from Wakefield, MA)
- 6 hours ago
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top...
Customer Service Representative
- Peabody, MA (5 miles from Wakefield, MA)
- 7 hours ago
- Peabody, MA (5 miles from Wakefield, MA)
- 7 hours ago
The Customer Service Representative is responsible for all communication and research regarding patient accounts, as well as for responding to all patient inquiries for the regional healthcare system...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Newton, MA (11 miles from Wakefield, MA)
- 11 hours ago
- Newton, MA (11 miles from Wakefield, MA)
- 11 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Burlington, MA (7 miles from Wakefield, MA)
- 11 hours ago
- Burlington, MA (7 miles from Wakefield, MA)
- 11 hours ago
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status...
- Wellesley, MA (16 miles from Wakefield, MA)
- 11 hours ago
- Wellesley, MA (16 miles from Wakefield, MA)
- 11 hours ago
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the...
Member Service Representative, Waltham MA, Part-Time, Onsite
- Waltham, MA (12 miles from Wakefield, MA)
- 11 hours ago
- Waltham, MA (12 miles from Wakefield, MA)
- 11 hours ago
Schedule Thu - Fri 10:30 - 7:30 Sat: 8:30 - 3:30 (22.5 Hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing...
Amazon Locker - Customer Service
- Newtonville, MA (11 miles from Wakefield, MA)
- 1 day ago
- Newtonville, MA (11 miles from Wakefield, MA)
- 1 day ago
Amazon Locker+ Retail Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+...
Veterinary Customer Service Representative
- South Weymouth, MA (23 miles from Wakefield, MA)
- 1 day ago
- South Weymouth, MA (23 miles from Wakefield, MA)
- 1 day ago
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top...
Representative II, Customer Service Ops
- Boston, MA (9 miles from Wakefield, MA)
- 1 day ago
- Boston, MA (9 miles from Wakefield, MA)
- 1 day ago
What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (6 miles from Wakefield, MA)
- 1 day ago
- Lynn, MA (6 miles from Wakefield, MA)
- 1 day ago
+ Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns. + Provide...
- North Andover, MA (11 miles from Wakefield, MA)
- 1 day ago
- North Andover, MA (11 miles from Wakefield, MA)
- 1 day ago
North of Boston Media Group has a great opportunity for a Customer Service Professional. North of Boston Media Group 100 Turnpike St., North Andover, MA 0184 NOW HIRING A: CUSTOMER SERVICE...
Entry Level Customer Service Team Member
- Boston, MA (9 miles from Wakefield, MA)
- 1 day ago
- Boston, MA (9 miles from Wakefield, MA)
- 1 day ago
Entry Level Customer Service Team Member GM Group Boston, MA, US 1 day ago Quick Job type Full-time Quick Job description At Greenlining Management, we are seeking a motivated individual to join...
Customer Service Representative
- Waltham, MA (12 miles from Wakefield, MA)
- 1 day ago
- Waltham, MA (12 miles from Wakefield, MA)
- 1 day ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
Savers / Value Village Careers - Customer Service Associate
- Wilmington, MA (7 miles from Wakefield, MA)
- 1 day ago
- Wilmington, MA (7 miles from Wakefield, MA)
- 1 day ago
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing,...
Demographic Data for Wakefield, MA
Moving to Wakefield, MA? Find some basic demographic data about Wakefield, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Wakefield, MA
Highest Education Level
Customer Service Representatives in Wakefield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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