Customer Service Representative Jobs in Wakefield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - FT
- Boston, MA (9 miles from Wakefield, MA)
- 4 days ago
- Boston, MA (9 miles from Wakefield, MA)
- 4 days ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service & Administrative Internship (Ophthalmology) Boston Children's Hospital
- Boston, MA (9 miles from Wakefield, MA)
- 6 hours ago
- Boston, MA (9 miles from Wakefield, MA)
- 6 hours ago
Department & Position Summary: The Department of Ophthalmology at Boston Children's Hospital offers the latest and best in diagnostics and care for children with vision problems. The department...
Delivery Station Customer Service Associate, DSL
- Revere, MA (6 miles from Wakefield, MA)
- 7 hours ago
- Revere, MA (6 miles from Wakefield, MA)
- 7 hours ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
Customer Support Representative
- Chelmsford, MA (15 miles from Wakefield, MA)
- 8 hours ago
- Chelmsford, MA (15 miles from Wakefield, MA)
- 8 hours ago
Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....
Part Time Customer Service Instant Return Representative
- East Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
- East Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued...
- East Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
- East Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a...
Customer Service Instant Return Representative
- East Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
- East Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
The Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to...
Customer Service & Administrative Internship (Ophthalmology)
- Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
- Boston, MA (9 miles from Wakefield, MA)
- 11 hours ago
Department & Position Summary: The Department of Ophthalmology at Boston Childrens Hospital offers the latest and best in diagnostics and care for children with vision problems. The department has...
Pharmacy Customer Service Associate
- Malden, MA (4 miles from Wakefield, MA)
- 11 hours ago
- Malden, MA (4 miles from Wakefield, MA)
- 11 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Support Representative
- Chelmsford, MA (15 miles from Wakefield, MA)
- 14 hours ago
- Chelmsford, MA (15 miles from Wakefield, MA)
- 14 hours ago
Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....
- Natick, MA (20 miles from Wakefield, MA)
- 18 hours ago
- Natick, MA (20 miles from Wakefield, MA)
- 18 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- Arlington, MA (7 miles from Wakefield, MA)
- 18 hours ago
- Arlington, MA (7 miles from Wakefield, MA)
- 18 hours ago
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is...
- Pelham, NH (20 miles from Wakefield, MA)
- 21 hours ago
- Pelham, NH (20 miles from Wakefield, MA)
- 21 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440872 Address: USA-NH-Pelham-150 Bridge Street Store Code: Store 08015 Management (7240342) Hannaford Supermarkets started out as a...
Healthcare Customer Service Advisor
- Bedford, MA (10 miles from Wakefield, MA)
- 22 hours ago
- Bedford, MA (10 miles from Wakefield, MA)
- 22 hours ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03718) - 775 Eastern Ave
- Malden, MA (4 miles from Wakefield, MA)
- 23 hours ago
- Malden, MA (4 miles from Wakefield, MA)
- 23 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Demographic Data for Wakefield, MA
Moving to Wakefield, MA? Find some basic demographic data about Wakefield, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Wakefield, MA
Highest Education Level
Customer Service Representatives in Wakefield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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