Customer Service Representative Jobs in Southbridge, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Assistant Customer Service Manager - Front End
- Spencer, MA (12 miles from Southbridge, MA)
- 1 hour ago
- Spencer, MA (12 miles from Southbridge, MA)
- 1 hour ago
Assistant Customer Service Manager - Front End 2.0 2.0 out of 5 stars Spencer, MA 01562 Salary: $15.00- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and...
Part-Time, Seasonal Client Service Specialist
- Somers, CT (20 miles from Southbridge, MA)
- 20 hours ago
- Somers, CT (20 miles from Southbridge, MA)
- 20 hours ago
This organization is based in Connecticut and specializes exclusively in serving the insurance and investment needs of individuals who are retired or approaching retirement. It helps clients...
Customer Service Representative
- Chepachet, RI (21 miles from Southbridge, MA)
- 1 day ago
- Chepachet, RI (21 miles from Southbridge, MA)
- 1 day ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- North Grafton, MA (21 miles from Southbridge, MA)
- 1 day ago
- North Grafton, MA (21 miles from Southbridge, MA)
- 1 day ago
Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment...
- Somers, CT (20 miles from Southbridge, MA)
- 1 day ago
- Somers, CT (20 miles from Southbridge, MA)
- 1 day ago
Responsibilities Manage client inquiries by phone, email, and fax Researching of doctor and prescriptions through websites Build a positive internal client relationship through collaboration and...
- Monson, MA (13 miles from Southbridge, MA)
- 1 day ago
- Monson, MA (13 miles from Southbridge, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- North Windham, CT (19 miles from Southbridge, MA)
- 2 days ago
- North Windham, CT (19 miles from Southbridge, MA)
- 2 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep(04065) - 1244 Storrs Rd
- Storrs, CT (21 miles from Southbridge, MA)
- 4 days ago
- Storrs, CT (21 miles from Southbridge, MA)
- 4 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative
- West Boylston, MA (24 miles from Southbridge, MA)
- 5 days ago
- West Boylston, MA (24 miles from Southbridge, MA)
- 5 days ago
We are now looking for a qualified Customer Service Representative to assist in the organization, management, and communication of customer requirements....
Customer Service Rep(03282) - 1070 N Main St
- Killingly, CT (16 miles from Southbridge, MA)
- 5 days ago
- Killingly, CT (16 miles from Southbridge, MA)
- 5 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
Bench Assistant Customer Service Manager - Office
- Putnam, CT (14 miles from Southbridge, MA)
- 6 days ago
- Putnam, CT (14 miles from Southbridge, MA)
- 6 days ago
Salary: $16.35- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of...
Customer Service Representative (CSR)
- North Windham, CT (19 miles from Southbridge, MA)
- 6 days ago
- North Windham, CT (19 miles from Southbridge, MA)
- 6 days ago
## Job description [] Klaus Larsen LLC, the Northeast's best roofing contractor, is growing again and seeking a highly motivated and positive Customer Service Representative to serve on our Customer...
Customer Account Representative
- Worcester, MA (18 miles from Southbridge, MA)
- 6 days ago
- Worcester, MA (18 miles from Southbridge, MA)
- 6 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Worcester, MA (18 miles from Southbridge, MA)
- 7 days ago
- Worcester, MA (18 miles from Southbridge, MA)
- 7 days ago
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to...
Customer Service Representative
- Auburn, MA (13 miles from Southbridge, MA)
- 9 days ago
- Auburn, MA (13 miles from Southbridge, MA)
- 9 days ago
TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, E Boston, and Saugus, Massachusetts.Job Summary...
Demographic Data for Southbridge, MA
Moving to Southbridge, MA? Find some basic demographic data about Southbridge, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Southbridge, MA
Highest Education Level
Customer Service Representatives in Southbridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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