Customer Service Representative Jobs in Shrewsbury, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Medway, MA (17 miles from Shrewsbury, MA)
- 5 hours ago
- Medway, MA (17 miles from Shrewsbury, MA)
- 5 hours ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00 - $17.25 / hour and...
- Clinton, MA (8 miles from Shrewsbury, MA)
- 7 hours ago
- Clinton, MA (8 miles from Shrewsbury, MA)
- 7 hours ago
Westaff is looking for a 1st Shift Customer Service Rep/Warehouse Clerk in the Clinton, MA area for Immediate Start! Payrate - $19/hour Location: Clinton, MA Temp-to-Hire Opportunity!!! 1st Shift...
- Sturbridge, MA (23 miles from Shrewsbury, MA)
- 1 day ago
- Sturbridge, MA (23 miles from Shrewsbury, MA)
- 1 day ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- North Smithfield, RI (23 miles from Shrewsbury, MA)
- 1 day ago
- North Smithfield, RI (23 miles from Shrewsbury, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Veterinary Client Service Representative
- Ayer, MA (20 miles from Shrewsbury, MA)
- 1 day ago
- Ayer, MA (20 miles from Shrewsbury, MA)
- 1 day ago
Ayer Animal Medical Center is in search of a full-time Veterinary Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes paid time off, 401k,...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Framingham, MA (14 miles from Shrewsbury, MA)
- 1 day ago
- Framingham, MA (14 miles from Shrewsbury, MA)
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Waltham, MA (24 miles from Shrewsbury, MA)
- 2 days ago
- Waltham, MA (24 miles from Shrewsbury, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Ayer, MA (20 miles from Shrewsbury, MA)
- 2 days ago
- Ayer, MA (20 miles from Shrewsbury, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Clinton, MA (8 miles from Shrewsbury, MA)
- 2 days ago
- Clinton, MA (8 miles from Shrewsbury, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Medical Screener - Reception Technician (Customer Service)
- Woonsocket, RI (22 miles from Shrewsbury, MA)
- 2 days ago
- Woonsocket, RI (22 miles from Shrewsbury, MA)
- 2 days ago
Salary Not Available Medical Screener - Reception Technician (Customer Service) CSL Location: Woonsocket, RI - 02895 Positions available: 1 Job #: R-256542 Source: CSL | CSL Plasma | NLX Posted:...
Customer Service Representative
- Webster, MA (17 miles from Shrewsbury, MA)
- 2 days ago
- Webster, MA (17 miles from Shrewsbury, MA)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service/ Lot Attendant
- North Smithfield, RI (23 miles from Shrewsbury, MA)
- 3 days ago
- North Smithfield, RI (23 miles from Shrewsbury, MA)
- 3 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- Marlborough, MA (9 miles from Shrewsbury, MA)
- 4 days ago
- Marlborough, MA (9 miles from Shrewsbury, MA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Southborough, MA (10 miles from Shrewsbury, MA)
- 4 days ago
- Southborough, MA (10 miles from Shrewsbury, MA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Member Service Representative, Leominster, MA, Part-Time, Onsite (22.5 hours)
- Leominster, MA (16 miles from Shrewsbury, MA)
- 5 days ago
- Leominster, MA (16 miles from Shrewsbury, MA)
- 5 days ago
Schedule Every Thursday & Friday 10:30-7:30, Saturday 8:30-3:30 (22.5 hours) What You’ll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs,...
Demographic Data for Shrewsbury, MA
Moving to Shrewsbury, MA? Find some basic demographic data about Shrewsbury, MA below.
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Salary for Customer Service Representative Jobs in Shrewsbury, MA
Highest Education Level
Customer Service Representatives in Shrewsbury, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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