Customer Service Representative Jobs in Shrewsbury, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 118 Jobs

Customer Service Associate

Woonsocket, RI (22 miles from Shrewsbury, MA)
10 hours ago

Woonsocket, RI (22 miles from Shrewsbury, MA)
10 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

West Boylston, MA (6 miles from Shrewsbury, MA)
1 day ago

West Boylston, MA (6 miles from Shrewsbury, MA)
1 day ago

We are now looking for a qualified Customer Service Representative to assist in the organization, management, and communication of customer requirements....

Customer Service Representative II

Framingham, MA (14 miles from Shrewsbury, MA)
1 day ago

Framingham, MA (14 miles from Shrewsbury, MA)
1 day ago

Staples is business to business. You're what binds us together. Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We're passionate...

Remote Work

Bilingual Store Customer Service Specialist (Portuguese)

Milford, MA (13 miles from Shrewsbury, MA)
1 day ago

Milford, MA (13 miles from Shrewsbury, MA)
1 day ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Client Service Representative

Waltham, MA (24 miles from Shrewsbury, MA)
2 days ago

Waltham, MA (24 miles from Shrewsbury, MA)
2 days ago

Client Service Representative Call Center & Customer Service $ 27.78 / Hour location_on Waltham, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...

Customer Service and Automotive Team Lead

Acton, MA (21 miles from Shrewsbury, MA)
2 days ago

Acton, MA (21 miles from Shrewsbury, MA)
2 days ago

Overview Element Acton has a current opening for a Customer Service and Automotive Team Lead to join our growing team. Responsibilities Oversight of Client Support Representative Team in a...

Customer Service Representative

Northborough, MA (5 miles from Shrewsbury, MA)
2 days ago

Northborough, MA (5 miles from Shrewsbury, MA)
2 days ago

We are currently seeking a Customer Service Representative for a home remodeling company located in Northborough, MA....

Customer Service Representative

Needham, MA (23 miles from Shrewsbury, MA)
2 days ago

Needham, MA (23 miles from Shrewsbury, MA)
2 days ago

Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...

Bilingual Store Customer Service Specialist (Portuguese)

Marlborough, MA (9 miles from Shrewsbury, MA)
2 days ago

Marlborough, MA (9 miles from Shrewsbury, MA)
2 days ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Customer Account Representative

Worcester, MA (4 miles from Shrewsbury, MA)
2 days ago

Worcester, MA (4 miles from Shrewsbury, MA)
2 days ago

Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service Representative

Littleton, MA (20 miles from Shrewsbury, MA)
3 days ago

Littleton, MA (20 miles from Shrewsbury, MA)
3 days ago

Nashoba Air & Boilerworks Customer Service Representative Sign in to apply Littleton, MA Sign in to apply CUSTOMER SERVICE REPRESENTATIVE At Nashoba Air & BoilerWorks, we pride ourselves on customer...

Pharmacy Customer Service Associate

Norfolk, MA (22 miles from Shrewsbury, MA)
3 days ago

Norfolk, MA (22 miles from Shrewsbury, MA)
3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Member Service Representative, Waltham MA, Full-Time, Onsite

Waltham, MA (24 miles from Shrewsbury, MA)
3 days ago

Waltham, MA (24 miles from Shrewsbury, MA)
3 days ago

Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by...

Customer Service Rep

Worcester, MA (4 miles from Shrewsbury, MA)
3 days ago

Worcester, MA (4 miles from Shrewsbury, MA)
3 days ago

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to...

Customer Service Associate - Temporary

Norfolk, MA (22 miles from Shrewsbury, MA)
3 days ago

Norfolk, MA (22 miles from Shrewsbury, MA)
3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

View all 118 jobs

Demographic Data for Shrewsbury, MA

Moving to Shrewsbury, MA? Find some basic demographic data about Shrewsbury, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Shrewsbury, MA

Local

National

Total Population

38,316

Number of Businesses

824

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Shrewsbury, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Shrewsbury, MA offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Shrewsbury, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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