Customer Service Representative Jobs in Rockport, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Peabody, MA (20 miles from Rockport, MA)
- 1 day ago
- Peabody, MA (20 miles from Rockport, MA)
- 1 day ago
The Customer Service Representative is responsible for all communication and research regarding patient accounts, as well as for responding to all patient inquiries for the regional healthcare system...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (21 miles from Rockport, MA)
- 2 days ago
- Lynn, MA (21 miles from Rockport, MA)
- 2 days ago
Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns. Provide a...
- North Andover, MA (23 miles from Rockport, MA)
- 2 days ago
- North Andover, MA (23 miles from Rockport, MA)
- 2 days ago
North of Boston Media Group has a great opportunity for a Customer Service Professional. North of Boston Media Group 100 Turnpike St., North Andover, MA 0184 NOW HIRING A: CUSTOMER SERVICE...
Customer Service Representative
- Salem, MA (17 miles from Rockport, MA)
- 3 days ago
- Salem, MA (17 miles from Rockport, MA)
- 3 days ago
Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...
Customer Advocate Service Representative
- Salem, MA (17 miles from Rockport, MA)
- 3 days ago
- Salem, MA (17 miles from Rockport, MA)
- 3 days ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Customer Service Representative - Hybrid
- North Andover, MA (23 miles from Rockport, MA)
- 3 days ago
- North Andover, MA (23 miles from Rockport, MA)
- 3 days ago
Vaco Boston has partnered with our client to help fill a customer Service Representative role....
Pharmacy Customer Service Associate
- Haverhill, MA (24 miles from Rockport, MA)
- 3 days ago
- Haverhill, MA (24 miles from Rockport, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Haverhill, MA (24 miles from Rockport, MA)
- 4 days ago
- Haverhill, MA (24 miles from Rockport, MA)
- 4 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Saugus, MA (24 miles from Rockport, MA)
- 4 days ago
- Saugus, MA (24 miles from Rockport, MA)
- 4 days ago
Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and...
- Danvers, MA (17 miles from Rockport, MA)
- 5 days ago
- Danvers, MA (17 miles from Rockport, MA)
- 5 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep(03758) - 707 Western Ave.
- Lynn, MA (21 miles from Rockport, MA)
- 5 days ago
- Lynn, MA (21 miles from Rockport, MA)
- 5 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03782) - 43 Beckford St
- Beverly, MA (13 miles from Rockport, MA)
- 5 days ago
- Beverly, MA (13 miles from Rockport, MA)
- 5 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Customer Service Rep (Contract)
- North Andover, MA (23 miles from Rockport, MA)
- 5 days ago
- North Andover, MA (23 miles from Rockport, MA)
- 5 days ago
As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues....
Customer Service Rep(03225) - 725 Lafayette Rd
- Hampton, NH (22 miles from Rockport, MA)
- 6 days ago
- Hampton, NH (22 miles from Rockport, MA)
- 6 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Customer Service Rep(03769) - 382 Main St
- Gloucester, MA (3 miles from Rockport, MA)
- 6 days ago
- Gloucester, MA (3 miles from Rockport, MA)
- 6 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Demographic Data for Rockport, MA
Moving to Rockport, MA? Find some basic demographic data about Rockport, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rockport, MA
Highest Education Level
Customer Service Representatives in Rockport, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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