Customer Service Representative Jobs in Norwood, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 299 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service Representative - FT

  • Boston, MA (13 miles from Norwood, MA)
  • 4 days ago
  • Boston, MA (13 miles from Norwood, MA)
  • 4 days ago

$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Customer Service & Retail Front Desk Associate - Store#385 - 108 East Main Street

  • Milford, MA (16 miles from Norwood, MA)
  • 3 hours ago
  • Milford, MA (16 miles from Norwood, MA)
  • 3 hours ago

Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...

Retail Customer Service Associate Full Time

  • Hudson, MA (22 miles from Norwood, MA)
  • 4 hours ago
  • Hudson, MA (22 miles from Norwood, MA)
  • 4 hours ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Pharmacy Customer Service Associate

  • Holbrook, MA (10 miles from Norwood, MA)
  • 4 hours ago
  • Holbrook, MA (10 miles from Norwood, MA)
  • 4 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Milford, MA (16 miles from Norwood, MA)
  • 4 hours ago
  • Milford, MA (16 miles from Norwood, MA)
  • 4 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Financial Services - Senior Client Service Representative

  • Boston, MA (13 miles from Norwood, MA)
  • 8 hours ago
  • Boston, MA (13 miles from Norwood, MA)
  • 8 hours ago

Vaco Boston has partnered with on of Boston premier Investment Banks to hire a Senior Client Service Representative to join their team! Where: Boston (hybrid) Pay: $29/hour The Senior Client...

Customer Service Representative

  • Whitman, MA (14 miles from Norwood, MA)
  • 8 hours ago
  • Whitman, MA (14 miles from Norwood, MA)
  • 8 hours ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Associate

  • Saugus, MA (21 miles from Norwood, MA)
  • 9 hours ago
  • Saugus, MA (21 miles from Norwood, MA)
  • 9 hours ago

Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and...

Customer Service & Administrative Internship (Ophthalmology)

  • Boston, MA (13 miles from Norwood, MA)
  • 9 hours ago
  • Boston, MA (13 miles from Norwood, MA)
  • 9 hours ago

80930BRJob Posting Title:Customer Service & Administrative Internship (Ophthalmology)Department:OphthalmologyAutoReqId:80930BRStatus:Full-TimeStandard Hours per Week:40 Job Posting...

Healthcare Customer Service Representative

  • Stoughton, MA (6 miles from Norwood, MA)
  • 12 hours ago
  • Stoughton, MA (6 miles from Norwood, MA)
  • 12 hours ago

workweek) Position Type: In-office Our client is seeking for six (6) Customer Service Representatives (CSRs) to join our Consumer Relations team in a temp-to-perm capacity....

Customer Care Rep. Remote Position

  • Boston, MA (13 miles from Norwood, MA)
  • 13 hours ago
  • Boston, MA (13 miles from Norwood, MA)
  • 13 hours ago

Customer Care Rep. Remote Position (Boston) McQuade Organization compensation: $50,000/$100,000 First year employment type: experience level: entry level job title: Benefits Specialist...

Remote Work

Customer Service Representative (Remote) - $28/hr

  • Boston, MA (13 miles from Norwood, MA)
  • 13 hours ago
  • Boston, MA (13 miles from Norwood, MA)
  • 13 hours ago

Customer Service Representative (Remote) - $28/hr (Boston) Details Matter LLC image 1 of 1 compensation: $28 per hour employment type: experience level: no experience required job title: Customer Service...

Remote Work

Customer Service Rep(03773) - 1144 Saratoga

  • Boston, MA (13 miles from Norwood, MA)
  • 13 hours ago
  • Boston, MA (13 miles from Norwood, MA)
  • 13 hours ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Representative (Part-Time)-1

  • Natick, MA (10 miles from Norwood, MA)
  • 13 hours ago
  • Natick, MA (10 miles from Norwood, MA)
  • 13 hours ago

Location: 834 Worcester St, Natick, Massachusetts 01760 United States of America Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a...

Demographic Data for Norwood, MA

Moving to Norwood, MA? Find some basic demographic data about Norwood, MA below.

Local
National
31,611
1,221
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Norwood, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Norwood, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Norwood, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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