Customer Service Representative Jobs in Newton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Medway, MA (18 miles from Newton, MA)
- 5 hours ago
- Medway, MA (18 miles from Newton, MA)
- 5 hours ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00 - $17.25 / hour and...
- Lynn, MA (14 miles from Newton, MA)
- 7 hours ago
- Lynn, MA (14 miles from Newton, MA)
- 7 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Medford, MA (4 miles from Newton, MA)
- 7 hours ago
- Medford, MA (4 miles from Newton, MA)
- 7 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Reading, MA (13 miles from Newton, MA)
- 7 hours ago
- Reading, MA (13 miles from Newton, MA)
- 7 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Quincy, MA (11 miles from Newton, MA)
- 15 hours ago
- Quincy, MA (11 miles from Newton, MA)
- 15 hours ago
Job Title: Customer Care Representative Location: Remote within distance to Brockton, MA Hours: Tuesday - Saturday 9:30am-6pm PURPOSE AND SCOPE: The Customer Care Representative will contribute to...
Customer Service Representative- Dealer Photography
- Salem, MA (17 miles from Newton, MA)
- 17 hours ago
- Salem, MA (17 miles from Newton, MA)
- 17 hours ago
Dealer Specialties is looking for a Dealership Service Representative/Cosmetic Inspector to join our dynamic team. We offer a desirable work environment that allows you to work independently. We...
E-Commerce Customer Service Associate
- Mansfield, MA (23 miles from Newton, MA)
- 17 hours ago
- Mansfield, MA (23 miles from Newton, MA)
- 17 hours ago
Overview The E-Commerce Customer Service Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels. In this...
Client Services Representative II
- Canton, MA (12 miles from Newton, MA)
- 17 hours ago
- Canton, MA (12 miles from Newton, MA)
- 17 hours ago
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description We are FIS. Our...
Geek Squad Customer Care Agent
- Danvers, MA (19 miles from Newton, MA)
- 18 hours ago
- Danvers, MA (19 miles from Newton, MA)
- 18 hours ago
As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability,...
Customer Service - Self Storage Manager
- Westwood, MA (9 miles from Newton, MA)
- 22 hours ago
- Westwood, MA (9 miles from Newton, MA)
- 22 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Customer Service Representative
- Burlington, MA (10 miles from Newton, MA)
- 1 day ago
- Burlington, MA (10 miles from Newton, MA)
- 1 day ago
Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email...
Veterinary Client Service Representative
- Ayer, MA (24 miles from Newton, MA)
- 1 day ago
- Ayer, MA (24 miles from Newton, MA)
- 1 day ago
Ayer Animal Medical Center is in search of a full-time Veterinary Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes paid time off, 401k,...
Weighmaster/Customer Service Spec
- Salem, MA (17 miles from Newton, MA)
- 1 day ago
- Salem, MA (17 miles from Newton, MA)
- 1 day ago
Customer Service Representative: Answers telephone or greets customers at counter. Provides prompt and correct information about collections, rates, billing, and account status....
Customer Experience Specialist I
- Salem, MA (17 miles from Newton, MA)
- 1 day ago
- Salem, MA (17 miles from Newton, MA)
- 1 day ago
Qualifications: Mortgage and/or financial services call center experience is a plus. Bilingual Spanish is a plus....
Customer Care Specialist (Remote)
- Salem, MA (17 miles from Newton, MA)
- 1 day ago
- Salem, MA (17 miles from Newton, MA)
- 1 day ago
Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more....
Remote WorkDemographic Data for Newton, MA
Moving to Newton, MA? Find some basic demographic data about Newton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Newton, MA
Highest Education Level
Customer Service Representatives in Newton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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