Customer Service Representative Jobs in Natick, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Wegmans
- Chestnut Hill, MA (10 miles from Natick, MA)
- 16 days ago
- Chestnut Hill, MA (10 miles from Natick, MA)
- 16 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Chestnut Hill, MA Address: 200 Boylston Street Pay: $18 -...
In Person Full TimeCustomer Service Representative
- Racetrac Petroleum, Inc.
- Framingham, MA (4 miles from Natick, MA)
- 1 hour ago
- Framingham, MA (4 miles from Natick, MA)
- 1 hour ago
The Senior Customer Service Representative handles daily interaction with internal and external customers, assistance with consumer inquiries and disputes, the maintenance of internal databases, and...
In Person- VCA Animal Hospital
- Wakefield, MA (20 miles from Natick, MA)
- 1 hour ago
- Wakefield, MA (20 miles from Natick, MA)
- 1 hour ago
Veterinary Client Service Representative VCA Wakefield Animal Hospital - located just 15 minutes north of Boston and 20 minutes south of New Hampshire - is seeking a client service professional to...
In PersonCustomer Experience Representative
- BRUNT Workwear
- North Reading, MA (24 miles from Natick, MA)
- 2 hours ago
- North Reading, MA (24 miles from Natick, MA)
- 2 hours ago
We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn...
In PersonCustomer Service Representative
- U-Haul
- Northborough, MA (14 miles from Natick, MA)
- 13 hours ago
- Northborough, MA (14 miles from Natick, MA)
- 13 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Account Representative
- Rent A Center
- Attleboro, MA (24 miles from Natick, MA)
- 14 hours ago
- Attleboro, MA (24 miles from Natick, MA)
- 14 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $18.20 per hour - $18.70 per hour? Why should I apply in just a few clicks? Position Summary If youre looking for a...
In Person- Raising Cane's
- Boston, MA (15 miles from Natick, MA)
- 22 hours ago
- Boston, MA (15 miles from Natick, MA)
- 22 hours ago
Starting hiring pay at: $ 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service Representative
- Kayem Foods Inc
- Chelsea, MA (18 miles from Natick, MA)
- 1 day ago
- Chelsea, MA (18 miles from Natick, MA)
- 1 day ago
Company Overview Kayem Foods is a family owned and operated craft meat business that has been making New England's favorite franks, sausages, and prepared meats in Chelsea, Mass. since its...
In PersonCustomer Service Rep(03937) - 900 Victory Highway Unit 15
- Domino's Pizza
- North Smithfield, RI (23 miles from Natick, MA)
- 1 day ago
- North Smithfield, RI (23 miles from Natick, MA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
In Person- Jet Aviation
- Bedford, MA (15 miles from Natick, MA)
- 1 day ago
- Bedford, MA (15 miles from Natick, MA)
- 1 day ago
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management,...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Lynn, MA (23 miles from Natick, MA)
- 1 day ago
- Lynn, MA (23 miles from Natick, MA)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Marlborough, MA (10 miles from Natick, MA)
- 1 day ago
- Marlborough, MA (10 miles from Natick, MA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonExperienced Client Service Representative
- VCA Animal Hospitals
- Uxbridge, MA (21 miles from Natick, MA)
- 1 day ago
- Uxbridge, MA (21 miles from Natick, MA)
- 1 day ago
Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?...
In PersonSenior Customer Support Specialist- Hazardous Waste
- Republic Services, Inc.
- Wrentham, MA (16 miles from Natick, MA)
- 1 day ago
- Wrentham, MA (16 miles from Natick, MA)
- 1 day ago
POSITION SUMMARY: The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste...
In PersonBilingual Multi-Location Customer Service Specialist (Spanish)
- Sherwin-Williams
- Lynn, MA (23 miles from Natick, MA)
- 1 day ago
- Lynn, MA (23 miles from Natick, MA)
- 1 day ago
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits....
In PersonDemographic Data for Natick, MA
Moving to Natick, MA? Find some basic demographic data about Natick, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Natick, MA
Highest Education Level
Customer Service Representatives in Natick, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »