Customer Service Representative Jobs in Milford, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Natick, MA (12 miles from Milford, MA)
- moments ago
- Natick, MA (12 miles from Milford, MA)
- moments ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service/Sales ($16.00 an hour)
- Marlborough, MA (13 miles from Milford, MA)
- moments ago
- Marlborough, MA (13 miles from Milford, MA)
- moments ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep - Patient Accounts, 40 hours, Days
- Milford, MA
- 3 hours ago
- Milford, MA
- 3 hours ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Customer Service Representative (remote)
- Providence, RI (23 miles from Milford, MA)
- 3 hours ago
- Providence, RI (23 miles from Milford, MA)
- 3 hours ago
CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote WorkCustomer Service Rep(03786) - 54 Main St
- Marlborough, MA (13 miles from Milford, MA)
- 5 hours ago
- Marlborough, MA (13 miles from Milford, MA)
- 5 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Member Service Representative, Worcester Shrewsbury St, Part Time, Onsite
- Worcester, MA (16 miles from Milford, MA)
- 5 hours ago
- Worcester, MA (16 miles from Milford, MA)
- 5 hours ago
Schedule Wed 8:30 am-5:30 pm, Thurs & Fri Alternating 8:30 am-5:30pm or 10:30am-7:30 pm, & every Sat 8:30 am-3:30 pm What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and...
Customer Support Specialist I (Dhs)
- Providence, RI (22 miles from Milford, MA)
- 13 hours ago
- Providence, RI (22 miles from Milford, MA)
- 13 hours ago
Class Definition G ENERAL STATEMENT OF DUTIES : To be responsible for the operation of a Department of Human Services (DHS) central telephone console or similar device and, as agency receptionist,...
Representative, Client Services - September 2025 (Smithfield)
- Smithfield, RI (17 miles from Milford, MA)
- 19 hours ago
- Smithfield, RI (17 miles from Milford, MA)
- 19 hours ago
Target Class Start Date: September 8, 2025 Are you customer focused and also strive to deliver experiences that foster customer loyalty? Then this might be the right role and opportunity for you!...
Customer Service Representative
- Pawtucket, RI (20 miles from Milford, MA)
- 20 hours ago
- Pawtucket, RI (20 miles from Milford, MA)
- 20 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Amazon Locker+ Customer Service Associate
- Norwood, MA (16 miles from Milford, MA)
- 22 hours ago
- Norwood, MA (16 miles from Milford, MA)
- 22 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Medicare Customer Service Agent
- Providence, RI (23 miles from Milford, MA)
- 23 hours ago
- Providence, RI (23 miles from Milford, MA)
- 23 hours ago
We are seeking a compassionate and customer-focused Medicare Concierge for a contract assigment. In this role, you will act as a dedicated point of contact for Medicare members, guiding them...
Customer Service Representative
- Westwood, MA (17 miles from Milford, MA)
- 1 day ago
- Westwood, MA (17 miles from Milford, MA)
- 1 day ago
Store - BOS-WESTWOOD, MA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (18 miles from Milford, MA)
- 1 day ago
- Dedham, MA (18 miles from Milford, MA)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Woonsocket, RI (10 miles from Milford, MA)
- 1 day ago
- Woonsocket, RI (10 miles from Milford, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Mansfield, MA (18 miles from Milford, MA)
- 2 days ago
- Mansfield, MA (18 miles from Milford, MA)
- 2 days ago
Rexel USA is recognized as a Great Place to Work! Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt &...
Demographic Data for Milford, MA
Moving to Milford, MA? Find some basic demographic data about Milford, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Milford, MA
Highest Education Level
Customer Service Representatives in Milford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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