Customer Service Representative Jobs in Hopkinton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative Part Time $17 Hourly
- Millbury, MA (12 miles from Hopkinton, MA)
- 6 hours ago
- Millbury, MA (12 miles from Hopkinton, MA)
- 6 hours ago
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Newton, MA (19 miles from Hopkinton, MA)
- 6 hours ago
- Newton, MA (19 miles from Hopkinton, MA)
- 6 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Wellesley, MA (14 miles from Hopkinton, MA)
- 6 hours ago
- Wellesley, MA (14 miles from Hopkinton, MA)
- 6 hours ago
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the...
Member Service Representative, Waltham MA, Part-Time, Onsite
- Waltham, MA (18 miles from Hopkinton, MA)
- 7 hours ago
- Waltham, MA (18 miles from Hopkinton, MA)
- 7 hours ago
Schedule Thu - Fri 10:30 - 7:30 Sat: 8:30 - 3:30 (22.5 Hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing...
Customer Service Representative - Work From Home
- Cumberland, RI (19 miles from Hopkinton, MA)
- 11 hours ago
- Cumberland, RI (19 miles from Hopkinton, MA)
- 11 hours ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkCustomer Service - Amazon Hiring Now!
- Bedford, MA (22 miles from Hopkinton, MA)
- 19 hours ago
- Bedford, MA (22 miles from Hopkinton, MA)
- 19 hours ago
Amazon Locker+ Retail Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+...
Amazon Locker - Customer Service
- Newtonville, MA (19 miles from Hopkinton, MA)
- 19 hours ago
- Newtonville, MA (19 miles from Hopkinton, MA)
- 19 hours ago
Amazon Locker+ Retail Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+...
Customer Service Representative
- Waltham, MA (18 miles from Hopkinton, MA)
- 1 day ago
- Waltham, MA (18 miles from Hopkinton, MA)
- 1 day ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
Assistant Customer Service Manager - Front End
- Spencer, MA (23 miles from Hopkinton, MA)
- 1 day ago
- Spencer, MA (23 miles from Hopkinton, MA)
- 1 day ago
Assistant Customer Service Manager - Front End 2.0 2.0 out of 5 stars Spencer, MA 01562 Salary: $15.00- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and...
Associate Customer Service Representative
- Marlborough, MA (8 miles from Hopkinton, MA)
- 1 day ago
- Marlborough, MA (8 miles from Hopkinton, MA)
- 1 day ago
Apply to be an Associate Customer Service Representative today! 9888222...
- Waltham, MA (18 miles from Hopkinton, MA)
- 1 day ago
- Waltham, MA (18 miles from Hopkinton, MA)
- 1 day ago
Title: Customer Service Rep Location: Waltham, MA Shift: Mon- Fri | 8am to 5pm Contract: 3months Pay Rate: $17/hr Job Description: The role requires a commitment to meeting key performance...
- Framingham, MA (8 miles from Hopkinton, MA)
- 1 day ago
- Framingham, MA (8 miles from Hopkinton, MA)
- 1 day ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Healthcare Customer Service Representative
- Stoughton, MA (23 miles from Hopkinton, MA)
- 2 days ago
- Stoughton, MA (23 miles from Hopkinton, MA)
- 2 days ago
Company: Kelly Services Location: Stoughton, MA Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Customer Service Representative (CSR) - Temp to Perm Location:...
Customer Support Representative
- Greenville, RI (23 miles from Hopkinton, MA)
- 2 days ago
- Greenville, RI (23 miles from Hopkinton, MA)
- 2 days ago
Starting Salary: $21.50/hour Start Date: When there's a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them...
[Apply Now] Customer Service Representative
- Smithfield, RI (22 miles from Hopkinton, MA)
- 2 days ago
- Smithfield, RI (22 miles from Hopkinton, MA)
- 2 days ago
Starting Salary: $21.50 / hour Start Date: Whenthere's a question about your finances, you want answers andsupport fast. Our customers rely on ourContact Center Specialiststohelp them understand,...
Demographic Data for Hopkinton, MA
Moving to Hopkinton, MA? Find some basic demographic data about Hopkinton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Hopkinton, MA
Highest Education Level
Customer Service Representatives in Hopkinton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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