Customer Service Representative Jobs in Groveland, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (20 miles from Groveland, MA)
- 10 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (20 miles from Groveland, MA)
- 10 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Customer Service Representative
- Peabody, MA (15 miles from Groveland, MA)
- 1 day ago
- Peabody, MA (15 miles from Groveland, MA)
- 1 day ago
The Customer Service Representative is responsible for all communication and research regarding patient accounts, as well as for responding to all patient inquiries for the regional healthcare system...
- Burlington, MA (19 miles from Groveland, MA)
- 1 day ago
- Burlington, MA (19 miles from Groveland, MA)
- 1 day ago
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (20 miles from Groveland, MA)
- 2 days ago
- Lynn, MA (20 miles from Groveland, MA)
- 2 days ago
Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns. Provide a...
Remote - Client Services Associate
- Nashua, NH (22 miles from Groveland, MA)
- 2 days ago
- Nashua, NH (22 miles from Groveland, MA)
- 2 days ago
Remote - Client Services Associate AO Garcia Agency Nashua, New Hampshire, United States, 03060 4 days ago Quick Job type Full-time Remote Quick Job description Experience in our industry is not...
Remote Work- North Andover, MA (6 miles from Groveland, MA)
- 2 days ago
- North Andover, MA (6 miles from Groveland, MA)
- 2 days ago
North of Boston Media Group has a great opportunity for a Customer Service Professional. North of Boston Media Group 100 Turnpike St., North Andover, MA 0184 NOW HIRING A: CUSTOMER SERVICE...
- Hudson, NH (20 miles from Groveland, MA)
- 2 days ago
- Hudson, NH (20 miles from Groveland, MA)
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 441468 Address: USA-NH-Hudson-77 Derry Road Store Code: Store 08183 Front End (5151650) Hannaford Supermarkets started out as a fresh...
Savers / Value Village Careers - Customer Service Associate
- Wilmington, MA (15 miles from Groveland, MA)
- 2 days ago
- Wilmington, MA (15 miles from Groveland, MA)
- 2 days ago
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing,...
Customer Service Representative
- Salem, MA (17 miles from Groveland, MA)
- 3 days ago
- Salem, MA (17 miles from Groveland, MA)
- 3 days ago
Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...
Customer Advocate Service Representative
- Salem, MA (17 miles from Groveland, MA)
- 3 days ago
- Salem, MA (17 miles from Groveland, MA)
- 3 days ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Customer Success Representative I
- Londonderry, NH (21 miles from Groveland, MA)
- 3 days ago
- Londonderry, NH (21 miles from Groveland, MA)
- 3 days ago
Company Description Job Description Tier I Customer Experience Specialist Job Description Understanding of the Customer Experience Mission, goals and objectives including operational practices...
Customer Service Associate - Dinner/Close Shift
- Medford, MA (24 miles from Groveland, MA)
- 3 days ago
- Medford, MA (24 miles from Groveland, MA)
- 3 days ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Retail Customer Service Associate Full Time
- Hudson, NH (20 miles from Groveland, MA)
- 3 days ago
- Hudson, NH (20 miles from Groveland, MA)
- 3 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a...
Customer Service Representative - Hybrid
- North Andover, MA (6 miles from Groveland, MA)
- 3 days ago
- North Andover, MA (6 miles from Groveland, MA)
- 3 days ago
Vaco Boston has partnered with our client to help fill a customer Service Representative role....
Pharmacy Customer Service Associate
- Haverhill, MA (3 miles from Groveland, MA)
- 3 days ago
- Haverhill, MA (3 miles from Groveland, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Groveland, MA
Moving to Groveland, MA? Find some basic demographic data about Groveland, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Groveland, MA
Highest Education Level
Customer Service Representatives in Groveland, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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