Customer Service Representative Jobs in Groton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (13 miles from Groton, MA)
- 6 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (13 miles from Groton, MA)
- 6 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Nashua, NH (10 miles from Groton, MA)
- 5 days ago
- Nashua, NH (10 miles from Groton, MA)
- 5 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Support Representative
- Chelmsford, MA (11 miles from Groton, MA)
- 2 hours ago
- Chelmsford, MA (11 miles from Groton, MA)
- 2 hours ago
Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....
Customer Service/Sales ($16.00 an hour)
- Marlborough, MA (18 miles from Groton, MA)
- 6 hours ago
- Marlborough, MA (18 miles from Groton, MA)
- 6 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- Reading, MA (24 miles from Groton, MA)
- 6 hours ago
- Reading, MA (24 miles from Groton, MA)
- 6 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- Pelham, NH (15 miles from Groton, MA)
- 9 hours ago
- Pelham, NH (15 miles from Groton, MA)
- 9 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440872 Address: USA-NH-Pelham-150 Bridge Street Store Code: Store 08015 Management (7240342) Hannaford Supermarkets started out as a...
Healthcare Customer Service Advisor
- Bedford, MA (17 miles from Groton, MA)
- 11 hours ago
- Bedford, MA (17 miles from Groton, MA)
- 11 hours ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03771) - 77 Mammoth Rd.
- Lowell, MA (14 miles from Groton, MA)
- 11 hours ago
- Lowell, MA (14 miles from Groton, MA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03786) - 54 Main St
- Marlborough, MA (18 miles from Groton, MA)
- 11 hours ago
- Marlborough, MA (18 miles from Groton, MA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
- Nashua, NH (10 miles from Groton, MA)
- 12 hours ago
- Nashua, NH (10 miles from Groton, MA)
- 12 hours ago
Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and...
- Bedford, NH (22 miles from Groton, MA)
- 12 hours ago
- Bedford, NH (22 miles from Groton, MA)
- 12 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440781 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Front End (5151795) Hannaford Supermarkets started out as a...
- Pelham, NH (15 miles from Groton, MA)
- 12 hours ago
- Pelham, NH (15 miles from Groton, MA)
- 12 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440852 Address: USA-NH-Pelham-150 Bridge Street Store Code: Store 08015 Management (7240342) Hannaford Supermarkets started out as a...
Customer Service Representative
- Londonderry, NH (20 miles from Groton, MA)
- 1 day ago
- Londonderry, NH (20 miles from Groton, MA)
- 1 day ago
10079115 Delta Drive, Londonderry, New Hampshire 03053 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to quality. We all have an important...
Retail Customer Service Team Member-8
- Leominster, MA (11 miles from Groton, MA)
- 1 day ago
- Leominster, MA (11 miles from Groton, MA)
- 1 day ago
Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Service Representative
- Dracut, MA (14 miles from Groton, MA)
- 1 day ago
- Dracut, MA (14 miles from Groton, MA)
- 1 day ago
Customer Service Representative "CSR" Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance...
Demographic Data for Groton, MA
Moving to Groton, MA? Find some basic demographic data about Groton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Groton, MA
Highest Education Level
Customer Service Representatives in Groton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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